Service Technician - Field

Job summary

The Service Technician is responsible for diagnosing, repairing, and maintaining heavy-duty equipment in the field. They must accurately document all service activities and machine information while ensuring all work is performed safely and to company standards.

Job details

Who We Are Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered. What You Will Be Responsible For Efficiently and effectively evaluate the working condition of, diagnose, assemble/disassemble, order parts for, and repair heavy duty equipment Use secondary materials and equipment safely and efficiently Use related instruments, hand and power tools, secondary equipment, and computer systems Accurately and completely document on work orders all machine information, actions taken, and time taken Continually assess service task hazards and ensure work is performed safely, and to accepted standards Use computer applications and information systems (i.e. John Deere Service Advisor) to document maintenance, inspection, and diagnosis Use parts catalogues to locate parts, and order parts from parts personnel Road test equipment and check attachment operation as required What We Look For Must have the ability to communicate and work effectively with customers, the service team, and branch personnel Must be able to meet physical demands (heavy lifting up to 50 lb, climbing, overhead lifting/postures, prolonged standing, sensory processing, fine motor control) Previous mechanical experience in a heavy equipment environment is preferred Certified Journeyperson in the Heavy Duty Equipment technician trade or equivalent designated trade preferred Must be committed to customer service and service excellence What We Offer Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions. Continuous Learning: through on-the-job training and educational opportunities. Opportunities for advancement within a growing company that values initiative and teamwork. Comprehensive benefits coverage: including health, dental and more to support your wellbeing. Retirement savings programs: Pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that.

What you’ll do

The Service Technician is responsible for diagnosing, repairing, and maintaining heavy-duty equipment in the field. They must accurately document all service activities and machine information while ensuring all work is performed safely and to company standards.

Requirements

Candidates should have previous mechanical experience in a heavy equipment environment and possess a Certified Journeyperson designation in the Heavy Duty Equipment trade. The role requires the ability to perform physical tasks such as heavy lifting and effective communication with customers and team members.

Benefits

• Competitive compensation • On-the-job training • Educational opportunities • Health insurance • Dental insurance • Pension program • RRSP program

Listed skills

• Technical Documentation · Preferred
• Customer service · Preferred
• Heavy Lifting · Preferred
• Safety Compliance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Heavy equipment repair
• Diagnostics
• Mechanical troubleshooting
• John Deere Service Advisor
• Parts catalog management
• Equipment maintenance
• Technical documentation
• Customer service
• Safety compliance
• Hand tools
• Power tools
• Heavy lifting

Job areas

• Trades
• Manufacturing
• Engineering
• Customer Service & Support