Service Writer

Job summary

The Service Writer assists the Service Manager by managing work orders, tracking service progress, and maintaining accurate departmental records. They also handle customer inquiries and process warranty claims to ensure efficient service operations.

Job details

Brandt Tractor Ltd is currently seeking a Service Writer for our Laval Construction and forestry location. The Service Writer is responsible or assisting the Service Manager in maintaining accurate and on-time reports and records in relation to the Service Department’s operation. WHO WE ARE Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered. WHAT YOU WILL BE RESPONSIBLE FOR * Field internal and external customer inquiries promptly to provide accurate and helpful information, ensuring a positive customer experience. * Provide timely updates to customers on service progress to maintain transparency and satisfaction. * Open and track work orders as directed by the Service Manager or Shop Foreman, maintaining control until they are closed and invoiced to ensure accurate job completion. * Process work orders by preparing them thoroughly for review prior to closing, ensuring accuracy and completeness. * Close work orders promptly and accurately to support efficient billing and record-keeping. * Ensure precise time tracking and posting to work orders, making corrections as directed by the Service Manager to guarantee accurate labor accounting. * Maintain the Service Department filing system and service library, ensuring that all bulletins, manuals, and multimedia materials are current and accessible under the supervision of the Service Manager. * Update customer profiles regularly by recording equipment details, operational hours, and other relevant data from work orders to support accurate customer records. * Maintain inventory of accessories and supplies and preparing replacement orders as needed. * Prepare Service Technician efficiency reports as needed to support performance tracking and operational improvements. * Process warranty and product improvement claims, including calculating charges, submitting claims, and following up to ensure timely resolution and cost recovery. * Other duties as assigned. WHAT WE LOOK FOR * Knowledge of office procedures. * Basic knowledge of accounting practices. * Experience with standard desktop applications including Microsoft Office Suite. * Ability to organize and direct workflow. * Ability to multi-task in a fast paced environment. * Possess a strong customer service focus with a commitment to delivering high quality customer service. * General understanding of mechanical/technical terminology considered an asset. WHAT WE OFFER * Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions. * Continuous Learning: through on-the-job training and educational opportunities. * Opportunities for advancement within a growing company that values initiative and teamwork. * Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing. * Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that.

What you’ll do

The Service Writer assists the Service Manager by managing work orders, tracking service progress, and maintaining accurate departmental records. They also handle customer inquiries and process warranty claims to ensure efficient service operations.

Requirements

Candidates should have knowledge of office procedures, basic accounting practices, and proficiency with Microsoft Office applications. Strong organizational skills and a customer-focused mindset are essential for this fast-paced role.

Benefits

• Health insurance
• Dental insurance
• Retirement savings program
• Pension plan
• RRSP program
• On-the-job training
• Educational opportunities

Listed skills

• Customer service · Preferred
• Microsoft Office Suite · Preferred
• Multi-Tasking · Preferred
• Inventory management · Preferred
• Data entry · Preferred
• record keeping · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Office procedures
• Accounting practices
• Microsoft Office Suite
• Workflow management
• Multi-tasking
• Work order processing
• Time tracking
• Inventory management
• Warranty claims processing
• Mechanical terminology
• Technical terminology
• Data entry
• Record keeping
• Communication
• Product Improvement
• Continuous Development
• Record Keeping
• Workflow Management
• Accounting
• Billing
• Customer Service
• Close Work Orders
• Forestry
• Inventory Management
• Microsoft Office
• Multitasking
• Office Procedures
• Filing
• Customer Inquiries
• Teamwork

Job areas

• Customer Service & Support
• Administrative
• Construction
• Manufacturing
• Finance & Accounting
• Service Writer
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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