Technical Inside Sales Manager

About Bray: Bray Controls Canada Ltd. is a leading global manufacturer of industrial valves, actuators, and related control products used by process industries in a wide variety of applications. This diverse market presence provides stability even under the toughest economic circumstances. Bray prides itself on delivering products of the highest quality and value, with an ever-expanding product line that aims to satisfy our customers’ unique needs. Since its founding in 1986, Bray has achieved tremendous success and growth. The company’s truly entrepreneurial vision has driven an expansion to Divisions in over 13 countries and a distribution network that surpasses 300 locations worldwide. Bray is profitable, independent, and privately held. The total number of employees worldwide exceeds 3,100. Our corporate headquarters and U.S. operations are located in Houston, TX. To learn more, please visit www.bray.com. Position Overview The Technical Inside Sales Manager is the main point of contact for customer support within the inside sales department. This role supervises the inside sales and customer service teams for the Canadian market. It requires strong team management skills, customer relations, and technical understanding of industrial products (valves, flow controls, etc.) Main Roles and Responsibilities: Management & Leadership Supervise inside sales and customer service teams Hire, train, evaluate, and coach staff Conduct performance reviews (annual reviews, KPIs, SQDC) Organize daily and weekly meetings to track priorities Lead by example by stepping in to support quoting and order entry during peak periods and to model best practices for speed, accuracy, and customer responsiveness Customer Service Act as the primary point of contact for customers in Canada Respond to RFQs and pricing requests Validate technical information and ensure accurate, timely quotations Manage complaints, returns, and credits efficiently Perform hands-on order entry and prepare quotations as needed, ensuring accuracy, completeness, and timely customer follow-up Maintain high levels of customer satisfaction and loyalty Coordination & Communication Collaborate with internal teams (sales, engineering, operations, production, administration) Distribute and prioritize requests based on complexity: Easy (Standard / MRO) Medium (Technical) Complex (Project management) Participate in the implementation and monitoring of CRM campaigns and marketing initiatives Sales & Business Development Support the external sales team in developing new markets and opportunities Contribute to the development of national sales strategies Negotiate and assist with closing sales for major accounts Technical Support Provide technical support for products (valves, actuators, control systems) Ensure pricing lists and technical documentation are current and translated Administration & Reporting Produce and analyze performance indicators (KPIs, sales, margins, conversion rates) Manage documentation and databases (orders, quotations, deliveries) Support compliance with health and safety, quality, and environmental procedures Requirements & Qualifications: 3–5 years people management; 10+ years industrial customer service Bilingual English and French Experience in commercial/industrial sales (valves, piping, HVAC an asset) College diploma or equivalent experience (bachelor’s preferred) Strong technical and mechanical aptitude; able to interpret specifications Excellent communication, negotiation, and customer service skills Highly organized and detail‑oriented Proficient in MS Office; CRM/ERP experience an asset Bray Canada is an equal opportunity employer committed to fostering an inclusive, accessible workplace. Accommodation is available for applicants with disabilities throughout the recruitment, selection, and employment process. Should you require accommodation, please notify Human Resources so that we may work with you in a respectful, confidential manner to meet your needs

Supervise the inside sales and customer service teams for the Canadian market while acting as the primary technical point of contact for customers. Lead team performance through coaching and KPIs while supporting external sales strategies and technical product support.

Requires 10+ years of industrial customer service experience and 3-5 years of people management. Candidates should be bilingual in English and French with a college diploma or bachelor's degree and strong mechanical aptitude.

• Technical DocumentationPreferred
• ERPPreferred
• NegotiationPreferred
• Conflict ResolutionPreferred
• Technical SupportPreferred
• CRMPreferred

Identified from the job description. Confirm important requirements above.

• Team Management
• Customer Relations
• Industrial Sales
• Technical Support
• CRM
• ERP
• Negotiation
• Performance Management
• Quoting
• Order Entry
• Bilingual English and French
• Mechanical Aptitude
• KPI Analysis
• Strategic Planning
• Conflict Resolution
• Technical Documentation

• Management & Leadership
• Sales
• Customer Service & Support
• Manufacturing
• Engineering

Minimum education

College diploma

Minimum experience

10+ years

Apply by

Sep 30, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available