Technology Operations Specialist

Job summary

The Technology Operations Specialist will manage and modernize the company's IT infrastructure, including Microsoft 365, identity management, and network security. They will also provide end-user support, oversee vendor relationships, and implement automation to improve operational efficiency.

Job details

About BridgePoint Financial BridgePoint Financial has been the leading provider of specialized financial solutions for the Canadian litigation finance market for over 20 years by offering the most innovative and value-added funding solutions with an unwavering focus on client service. Our contributions to the rapidly evolving Canadian litigation finance market include important precedent decisions, creating the commercial market for legal cost indemnities and continuing market education initiatives. Our financing solutions include Settlement Loans, Inheritance Loans, Estate Practice Financing, and Law Firm Funding (Expert Report and File-Specific Funding). This dynamic, rapidly growing business requires a seasoned professional who is disciplined and self-motivated, works well across teams, has a strong attention and a service mind. Position: Technology Operations Specialist Employment Type: Full-time Work Arrangement: Hybrid, with three days per week in our downtown Toronto office Salary Range: $75,000–$90,000 per year, depending on the successful candidate’s experience and seniority Vacancy Status: This posting is for an existing vacancy. If you like solving problems end-to-end - not just fixing what's broken but building the systems and processes that keep an organization running smoothly - this could be a great fit for you. We're looking for an energetic, motivated, and adaptable professional to join our growing business in a key operational role supporting major technology initiatives and company growth. Reporting to the IT Lead, the successful candidate will be a critical partner in modernizing and securing our technology environment - from Microsoft 365 and identity management to network infrastructure, security operations, and emerging AI tooling. You'll assess the needs of the business and the realities of our current environment to make sure the solutions you put in place hold up operationally today and scale with where we're headed next. Key Responsibilities Microsoft 365 & identity administration - Manage the M365 tenant (Exchange Online, Teams, SharePoint/OneDrive, Intune, Purview) and Entra ID identity/access, including user lifecycle, conditional access, MFA, and SSO Cloud & data resilience - Support Azure-hosted workloads and adjacent cloud services, maintain M365 backup/recovery, and govern Power Platform usage End-user support & enablement - Provide first/second-line support (hardware, mobile, conferencing, telephony, access), manage onboarding/offboarding logistics, run the ticket queue, and produce documentation/training to reduce repeat issues Asset & licensing management - Own the full laptop lifecycle (procurement through disposal) and the software/SaaS license register, tracking entitlements, flagging waste, and preparing usage data for renewals Network & office infrastructure - Maintain firewall/VPN, switching, and wireless infrastructure, manage physical access systems, and own DNS/domain and hosting coordination Cyber security operations - Operate endpoint protection/MDR alongside the security vendor, manage email security and phishing awareness, enforce patching/compliance/encryption/backup standards, and support access reviews and privileged credential management Compliance support - Contribute to security and privacy compliance work, including Canadian privacy obligations Vendor management - Act as primary contact for the MSP and specialist vendors, holding them to SLAs and clarifying scope boundaries AI & automation - Evaluate and govern AI tools (e.g., Claude) in the IT environment, build automations that cut manual effort, and help set safe-use guardrails Experiences, Skills & Qualifications 3–7 years in IT systems administration, IT support, or infrastructure roles, with demonstrated progression in scope Strong hands-on Microsoft 365 administration: Exchange Online, Teams, SharePoint Working knowledge of Microsoft Entra ID / Azure AD - identity, groups, conditional access, MFA, SSO Practical exposure to Azure cloud services and cloud-hosted infrastructure Solid networking fundamentals: DHCP, DNS, VLANs, firewall administration, Wi-Fi troubleshooting Endpoint management and security tooling experience (EDR/antivirus, patching, device compliance) Windows device management; comfort supporting mobile devices and conferencing hardware Excellent communication skills - able to explain technical issues to non-technical colleagues patiently and clearly Ability to work independently, prioritize across competing requests, and keep commitments without close supervision Legally entitled to work in Canada Nice to Have Salesforce administration exposure - user and permission management, license administration, integrated app support (Salesforce Administrator certification is a plus) Scripting for automation (PowerShell, Python) Experience in financial services, legal services, or another regulated industry Familiarity with Canadian privacy and data protection requirements (PIPEDA) Experience managing or coordinating third-party IT vendors Ticketing and ITSM platform administration Relevant certifications: Microsoft MS-102, AZ-104, SC-300, CompTIA Network+/Security+ Who Thrives Here You're curious and genuinely interested in new tools - especially where AI can make corporate IT better - and you'll pick something up on your own rather than wait to be trained You're a generalist by temperament. You'd rather own ten things partway across the stack than one narrow slice You're organized about the unglamorous stuff: inventory accuracy, license records, documentation, renewal dates You like people. Part of this job is making a frustrated colleague's day better You use good judgment about when to solve it yourself and when to escalate Work with the industry's top talent on dynamic, engaging projects for the industry leader in this fast-growing business. Play a key role helping reinvent the industry. We take great pride in our work and the talented people who make up our company. We're always looking for highly skilled, driven people who value a collaborative, open environment, and a flexible, professional culture. BridgePoint Financial may use artificial intelligence tools to screen, assess or select applicants during the recruitment process. Only candidates selected for an interview will be contacted. Thank you for your interest in working at BridgePoint Financial. BridgePoint is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter (or email). Please note that only qualified candidates will be contacted for this particular opportunity. We thank you for your interest and look forward to hearing from you!

What you’ll do

The Technology Operations Specialist will manage and modernize the company's IT infrastructure, including Microsoft 365, identity management, and network security. They will also provide end-user support, oversee vendor relationships, and implement automation to improve operational efficiency.

Requirements

Candidates must have 3–7 years of experience in IT systems administration or infrastructure roles with strong hands-on Microsoft 365 and Azure knowledge. Excellent communication skills and the ability to work independently in a regulated environment are essential.

Listed skills

• Microsoft Azure · Preferred
• Microsoft 365 · Preferred
• Compliance · Preferred
• Communication · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Microsoft 365
• Identity Management
• Azure
• Network Infrastructure
• Cyber Security
• Endpoint Management
• IT Support
• System Administration
• Vendor Management
• Automation
• Cloud Services
• Troubleshooting
• Communication
• Compliance
• Data Resilience
• Hardware Support
• End-User Training And Support
• Backup and Recovery System
• Cyber Operations
• Email Security
• Azure Active Directory
• Energetic
• Cloud Hosting
• Endpoint Detection And Response
• Technical Issues
• Endpoint Security
• Curiosity
• Office 365 Exchange Online
• Microsoft Power Platform
• Resilience
• Salesforce Certified Administrator
• Microsoft Teams
• Self-Motivation
• Azure Cloud Services
• Microsoft Access
• Artificial Intelligence
• Technical Support
• Microsoft Azure
• Management
• Lawsuits
• Customer Service
• Software As A Service (SaaS)
• Procurement
• CompTIA Network+
• CompTIA Security+
• Information Privacy
• Dynamic Host Configuration Protocol (DHCP)
• Encryption
• Device Management
• Disabilities

Job areas

• Technology
• Software
• Security & Safety
• Administrative
• Finance & Accounting
• Technology Operations Specialist
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks