Switchboard Operator – Switchboard #414-26

Categories: Clerical / Administration Location(s): Owen Sound Types: Part Time POSITION TITLE: SWITCHBOARD OPERATOR DEPARTMENT: SWITCHBOARD POSITION LOCATION: OWEN SOUND UNION AFFILIATION: OPSEU – CLERICAL STATUS: PART-TIME REASON TO POST: DIRECT REPLACEMENT WAGE RATE: $25.900 – $27.915 Reporting to the Manager, Registration and Switchboard, the Switchboard Operator is responsible for answering and directing incoming telephone calls to the Brightshores hospitals. Duties include but are not limited to: all paging services (overhead and Spok Messenger); parking lot(s) entry and exit gates; visitor information. This position also responds to contingency codes and alarms, monitors alarms, and various clerical duties as assigned. This position is required to work all shifts 24/7. Required Qualifications / Skills / Abilities: High School Diploma and relevant business office experience and/or equivalent business education Excellent interpersonal and communication skills Attention to detail and accuracy Patient-service focused Ability to multi-task Availability to work all shifts Experience working on a switchboard preferred Knowledge of Microsoft Office applications Word (to be tested) Typing speed of 30 wpm (to be tested) Ability to understand verbal and written instructions Recent satisfactory performance and attendance records Demonstrate, promote and encourage Brightshores’ values – We Show Up for Each Other, We Are Trusted to Act, We Create Solutions Together, We Strive for Better, We Share Accountability Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes Comply with all applicable health and safety policies, procedures and regulations, and actively contribute to maintaining a safe and healthy work environment

The Switchboard Operator manages incoming telephone calls, paging services, and parking gate access for Brightshores hospitals. Additionally, the role monitors alarms, responds to contingency codes, and performs various clerical duties.

Candidates must have a High School Diploma and relevant business office experience or equivalent education. Proficiency in Microsoft Word, a typing speed of 30 wpm, and the ability to work all shifts in a 24/7 environment are required.

• Attention to detailPreferred
• Microsoft WordPreferred

Identified from the job description. Confirm important requirements above.

• Switchboard Operation
• Interpersonal Communication
• Attention To Detail
• Multi-tasking
• Microsoft Word
• Typing (30 wpm)
• Patient Service
• Clerical Administration

• Administrative
• Healthcare
• Customer Service & Support

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 9, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level