Technical Lead - Application Support

Job summary

The Technical Lead will manage complex production issues, lead troubleshooting for critical incidents, and coordinate root cause analysis across engineering teams. They will also provide technical leadership to developers, assign tasks, and ensure operational stability through 24/7 support.

Job details

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com [http://secure-web.cisco.com/1re_ddYvrNCJ_LwBFCv57DZ5Um3w0A-zRZY6vYmJIfLyvGWKfv6DrhfkYbWP9hU4Zrhh6X3yRxw5YdrcYSS35EG27fyRmZPa9x5794HCnVUT9HfMwGwT2b9Kt2yrRZDGL-l8As43j-uenG2s-feiY6ZQ2nuRAVc7TzBn79bDz0aRJDSfzshcLGtcipMavvIjwDsXT8AbYu5DSJkwPttBwAZNdaGBTXpT_ArCLBbnU5aBiurNvy31--1-d_ldX2PbQd4-fTTJ8cohWdaet9PTn3vfzKUZlYgjpaOEuIkHYKt02eO2l5c2GRTtMmO588axN/http%3A%2F%2Fwww.brightstarlottery.com]. MAIN RESPONSABILITIES: * Act as the technical lead for complex production issues and escalations * Lead troubleshooting activities for critical incidents and major outages * Coordinate root cause analysis with Engineering, QA, Architecture and DevOps teams * Promote operational stability, risk mitigation, and service reliability * Collaborate with Project Managers, Business Analysts, Solution Architects and other project stakeholders * Provide technical leadership to a team of developers, coordinating day-to-day activities and assigning Jira tickets and tasks. * Perform complex troubleshooting on the most critical and non-standard issues (e.g., performance incidents, service degradations), leveraging monitoring and observability tools (dashboards, alerts, logs, metrics, traces) to quickly identify and resolve root causes. * Availability for 24/7 support to manage and prevent system downtime. * Participate in agile ceremonies and contribute to continuous improvement processes. REQUIREMENTS: * Strong experience in Application Support or Production Support roles * Solid background in enterprise backend systems and distributed architectures * Proven experience handling high‑severity production incidents * Strong team leadership skills, with the ability to mentor team members and proactively manage and resolve internal conflicts * Ability to investigate logs, metrics, and system behaviour to isolate root causes * Ability to understand and review complex codebases * Experience with Docker/Kubernetes development. * Experience with Spring Boot development. * Knowledge of RESTful services. * Knowledge of relational databases (preferably PostgreSQL; optionally DB2, Oracle). * Knowledge of JMS (preferably ActiveMQ Artemis). * Experience with Agile development processes. * Fluent in English. Nice to have: * familiarity with ITIL processes (Incident, Problem, Change Management). QUALIFICATION: Master’s degree in engineering computer science or a related area. SOFT SKILLS: * Ability to work in a team and interact with other departments. * Strong problem-solving skills and ability to manage tasks autonomously. * Proactive and self-motivated. * Willingness to work in regulated, high-reliability environments. * Clear and effective communication, especially under pressure * Ability to prioritize and make decisions in critical situations #LI-YG1 #LI-Hybryd SUCCESS PROFILE • Leading Complexity • Leading People • Leading the Business • Leading Self This information reflects Brightstar Lottery’s good-faith estimate of compensation for this position at the time of publication. Actual compensation will be determined in accordance with the applicable collective agreement and internal compensation policies. Factors that we consider include, but are not limited to, role, career level, performance, skills, level of expertise, experience, location, market competitiveness, and internal equity. The estimated starting compensation range is €______ – €______. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. In addition to base salary, employees may be eligible for an annual performance-based bonus with a set target (% of salary) aligned with individual and company performance. Eligibility and payout may be prorated based on date of hire and service during the performance period or sales commission. Other Benefits Offered: * Paid time off * Health insurance, life insurance, and disability insurance * Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice * Variety of well-being programs * Retirement benefits including Supplementary Pension * Additional benefits available depending on the seniority of the role * Mobility Benefits * Meal Vouchers This position is governed by collective bargaining agreement, which regulates the main terms and conditions of employment, including minimum salary levels, classification, working hours, leave, and other employment rights. Our hiring process is conducted in line with principles of pay transparency and equal pay. We do not request or rely on candidates’ salary history during the selection process. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

What you’ll do

The Technical Lead will manage complex production issues, lead troubleshooting for critical incidents, and coordinate root cause analysis across engineering teams. They will also provide technical leadership to developers, assign tasks, and ensure operational stability through 24/7 support.

Requirements

Candidates must have strong experience in application or production support, specifically with enterprise backend systems and distributed architectures. Proficiency in Docker, Kubernetes, Spring Boot, and relational databases is required, along with proven leadership skills and a Master's degree in a relevant field.

Benefits

• Paid time off • Health insurance • Life insurance • Disability insurance • Volunteer opportunities • Well-being programs • Retirement benefits • Supplementary pension • Mobility benefits • Meal vouchers

Listed skills

• Kubernetes · Preferred
• Incident Management · Preferred
• PostgreSQL · Preferred
• Docker · Preferred
• Troubleshooting · Preferred
• Root Cause Analysis · Preferred
• Agile · Preferred
• Spring Boot · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical leadership
• Application support
• Production support
• Troubleshooting
• Root cause analysis
• Docker
• Kubernetes
• Spring Boot
• RESTful services
• PostgreSQL
• JMS
• ActiveMQ Artemis
• Agile
• Incident management
• Observability tools
• Distributed architectures
• Observability
• Time Off Management
• Effective Communication
• Technical Leadership
• Risk Mitigation
• Self-Motivation
• Apache ActiveMQ
• Agile Methodology
• Technical Support
• JIRA
• Dashboard
• Change Management
• Collective Bargaining
• Computer Science
• Continuous Improvement Process
• IBM DB2
• Relational Databases
• DevOps
• English Language
• Sales
• Leadership
• Innovation
• ITIL 4
• Problem Solving
• Java Message Service (JMS)
• Project Management
• Operations
• Project Stakeholders
• RESTful API
• Safety Assurance
• Solution Architecture
• Team Leadership
• Troubleshooting (Problem Solving)
• Coordinating

Job areas

• Technology
• Software
• Management & Leadership
• Customer Service & Support
• Engineering
• Lead Application Support Analyst
• Site Reliability Engineer
• Software and Applications Developers and Analysts Not Elsewhere Classified
• Computer and Information Research Scientists