Front Desk Assistant

About The Opportunity A fast-growing, tech-enabled hospitality and customer experience platform operating across Canada, we’re redefining how frontline teams engage with guests, manage bookings, and deliver seamless service — all powered by intuitive digital tools and AI-driven workflows. As a remote Front Desk Assistant, you’ll be the virtual face of our client properties, ensuring every guest interaction is smooth, professional, and delightfully efficient — no matter where you log in from. Role & Responsibilities Handle inbound guest inquiries via phone, email, and chat — responding promptly with accurate property, booking, and policy information. Process reservations, modifications, and cancellations using cloud-based PMS and booking platforms with 99%+ accuracy. Coordinate with on-site teams to communicate guest preferences, special requests, and VIP notes for seamless check-ins. Resolve guest issues or escalations with empathy and speed — escalating only when absolutely necessary. Maintain real-time documentation of guest interactions, service tickets, and follow-ups in shared CRM tools. Represent brand standards and tone-of-voice consistently across all communications — turning every touchpoint into a positive experience. Skills & Qualifications Must-Have Proficient with property management systems (e.g., Opera, Cloudbeds, RMS) Experience with CRM tools (e.g., Salesforce, HubSpot, Zendesk) Strong command of Microsoft Office Suite (Outlook, Excel, Word) Experience handling high-volume customer interactions in hospitality, travel, or service industries Ability to operate effectively in fully remote, asynchronous environments Fluent written and spoken English Preferred Familiarity with Slack, Notion, or similar team collaboration platforms Basic understanding of Airbnb/VRBO owner communications workflows Experience supporting luxury or boutique property brands Benefits & Culture Highlights Work from anywhere in Canada — fully remote with flexible scheduling options. Access to industry-leading hospitality tech stack and real-time training modules. Performance-based incentives and rapid growth paths into leadership or client success roles. Skills: communications,access,teams

The role involves managing guest inquiries via phone, email, and chat while processing reservations and modifications using cloud-based PMS. The assistant coordinates with on-site teams to ensure seamless check-ins and maintains detailed documentation in CRM tools.

Candidates must be proficient in property management systems, CRM tools, and Microsoft Office, with experience in high-volume hospitality or service environments. Fluency in English and the ability to work effectively in a remote, asynchronous setting are required.

• Flexible Scheduling Options • Access To Hospitality Tech Stack • Real-time Training Modules • Performance-based Incentives • Rapid Growth Paths Into Leadership Or Client Success Roles

Identified from the job description. Confirm important requirements above.

• Property Management Systems
• CRM Tools
• Microsoft Office Suite
• Customer Interaction
• Remote Collaboration
• English Fluency
• Reservation Processing
• Conflict Resolution

• Hospitality
• Customer Service & Support
• Administrative
• Software
• Technology

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available