Employee Experience Coordinator

Job summary

The coordinator will support employee experience programs, engagement initiatives, and learning coordination to foster an inclusive organizational culture. Responsibilities include managing event logistics, preparing employee communications, and analyzing program feedback for continuous improvement.

Job details

Marketing Statement Join a company that has been a part of moving Metro Vancouver for over 35 years. British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world. Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance. When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce. Come explore what makes us one of BC’s Top Employers! Qualifications EDUCATION AND EXPERIENCE: The competencies for the position would be acquired through completion of a Diploma in Human Resource Management, Business Administration, Organizational Development, Social Sciences, or a related discipline, and minimum four (4) years of related experience supporting employee experience programs, engagement initiatives, events, learning coordination, or people-focused initiatives, preferably in a unionized or public-sector environment. An equivalent combination of education and experience may be considered. OTHER REQUIREMENTS: Solid understanding of employee engagement, employee experience, organizational culture, inclusion, recognition, belonging principles and learning principles. Strong written and verbal communication skills, with the ability to prepare clear employee-facing communications, presentations, and program materials. Strong organizational and project skills, including the ability to manage timelines, logistics, competing priorities, and multiple program deliverables. Demonstrated discretion and confidentiality are essential, including the ability to handle sensitive engagement survey data, employee feedback, private information, and confidential organizational materials appropriately. Ability to create welcoming, inclusive, and engaging experiences for employees across different teams, work locations, and employee groups. Demonstrated ability to support events, workshops, engagement sessions, campaigns, and employee-facing initiatives. Intermediate to advanced skills with Microsoft Office programs including Word, PowerPoint, Excel, Outlook, and Teams. Ability to collect, organize, analyze, and summarize program feedback, participation data, and other information to support reporting and continuous improvement. Sound problem-solving and judgment, with the ability to escalate issues appropriately. Demonstrates initiative and can work independently while also collaborating effectively with cross-functional partners. Other Information Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions. Work Schedule 37.5 hours per week. Work Designation Resident This position works predominately on-site. Rate of Pay The salary for this position ranges from $65,600 - $98,400 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role. We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses. How to Apply Please click the 'Apply' button at the top right corner or go to http://www.translink.ca/careers to apply for this position and view instructions on the process. INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line. Posting Date: September 3, 2026 Closing Date: September 18, 2026 Please note that only those short listed will be contacted. Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers. Equal Employment Opportunity SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to to equity, diversity and inclusion. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.

What you’ll do

The coordinator will support employee experience programs, engagement initiatives, and learning coordination to foster an inclusive organizational culture. Responsibilities include managing event logistics, preparing employee communications, and analyzing program feedback for continuous improvement.

Requirements

Requires a diploma in Human Resource Management, Business Administration, or a related field with at least four years of related experience. Candidates must possess strong organizational skills and proficiency in Microsoft Office, preferably within a unionized or public-sector environment.

Benefits

• Paid vacation • Medical benefits • Transit passes • Training • Extended health • Dental • Public service pension plan

Listed skills

• Microsoft Teams · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Project management · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Employee engagement
• Employee experience
• Organizational culture
• Inclusion and belonging
• Written communication
• Verbal communication
• Project management
• Event planning
• Confidentiality
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams
• Data analysis
• Problem solving

Job areas

• Human Resources
• Transportation
• Government & Public Sector
• Administrative
• Management & Leadership