Inside Sales Representative -FR

Job summary

The Inside Sales Representative is responsible for selling products, processing customer orders, and providing technical information to resolve customer issues. They also proactively suggest products and maintain up-to-date knowledge of various product lines to generate incremental sales.

Job details

Inside Sales Representative Statut Régulier, Temps plein Emplacement Calgary, Alberta Description Du Poste Reporting to the Business Centre Manager, the Inside Sales Represaentative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner. Main Responsibilities Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs; Responds to the customer's inquiries in a timely manner; On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager; Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards; Proactively suggests associated and/or alternate products as needed; Promotes focus product items to generate incremental sales; Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.; Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge. Requirements Minimum three (3) to five (5) years of industry experience preferable, or a combination of relevant professional training and experience; Good communication skills written and spoken Demonstrated people skills; Excellent communication and organizational skills; Product knowledge; Must be customer service driven; Good knowledge of MS Office (Word, Excel, Outlook). Pourquoi se joindre à nous? On est un acteur majeur engagé dans la transformation énergétique au Canada. On offre un environnement de travail convivial avec de belles opportunités d'emplois. On valorise l'initiative, on encourage l'engagement et on reconnaît la contribution de chacun. On Se Distingue Par Notre Partage annuel des profits offert à tous qui s’ajoute à notre rémunération concurrentielle : récompenser les victoires fait partie de notre culture. Solide réseau national permettant de réelles possibilités de grandir: nos gens font la différence. Parmi Nos Avantages Programme d’assurances collectives flexible et complet qui s’adaptent aux besoins de chacun. Ressources santé disponibles 24/7: télémédecine et programme d’aide aux employés (PAE). REER collectif avec contribution de l’employeur et CELI. Programme de bourses d’études postsecondaires pour les enfants Programme de reconnaissance des années de service. Joins la grande famille Brogan : un groupe en plein essor partenaire de vos ambitions ! Notre processus de recrutement assure l’égalité et la diversité. Prends note que seuls les candidats retenus seront contactés.

What you’ll do

The Inside Sales Representative is responsible for selling products, processing customer orders, and providing technical information to resolve customer issues. They also proactively suggest products and maintain up-to-date knowledge of various product lines to generate incremental sales.

Requirements

Candidates should have three to five years of industry experience or a combination of relevant professional training. Strong communication, organizational, and customer service skills are required, along with proficiency in MS Office.

Benefits

• Flexible group insurance program • 24/7 health resources • Telemedicine • Employee assistance program • Group RRSP with employer contribution • TFSA • Post-secondary scholarship program for children • Years of service recognition program • Annual profit sharing

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Microsoft Excel · Preferred
• MS-Office · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Technical Support · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside sales
• Customer service
• Technical support
• Pricing negotiation
• Order processing
• Communication skills
• Organizational skills
• Product knowledge
• MS Office
• Word
• Excel
• Outlook
• Problem solving
• Relationship management

Job areas

• Sales
• Customer Service & Support
• Retail
• Energy