Operations Coordinator – Leasing and Development

Job summary

Coordinate rental operations and customer service from booking through vehicle return, including reservations, vehicle preparation, logistics, and handling unexpected issues. Improve operational processes and tools, support the van-conversion business, coordinate suppliers and technicians, and help the company grow.

Job details

About Bromont Campervan Bromont Campervan is a growing SME specializing in van rentals and conversions. We operate in a high-demand market at the intersection of experiential tourism, mobile autonomy, and van life. What we want: to structure our operations to support growth, enhance the customer experience, and further develop the conversion aspect. We are therefore looking for an independent, organized, and solution-oriented individual to become the owner's operational right-hand person! The Role Ensure the complete coordination of rental operations and progressively contribute to the development of the conversion aspect. This position aims to structure and evolve operations to allow the owner to focus on developing the business. You will therefore have a high level of autonomy in a dynamic environment! Main Responsibilities Customer Experience – Rental and Conversion (before, during, after) Answer calls and emails Manage reservations and the calendar Ensure pre-departure, during, and return follow-ups Supervise vehicle departures and returns Manage unforeseen events and emergencies Coordination of rental operations Logistical organization of departures and returns Coordination with the person responsible for maintenance Verification of the general condition of the vans Preparation of vehicles (as needed, especially in high season) Maintenance of a uniform quality standard Structuring and improving processes Implementation of checklists and simple procedures Standardization of customer responses and follow-ups Optimization of management tools and the dashboard Documentation of procedures to ensure continuity Support for the conversion component Supply of materials and parts Organization of filing systems Logistical support for the technician Participation in the improvement of layout processes Contribution to the company's development Coordination with suppliers Management of daily priorities Support for operational decisions Active participation in the company's growth Desired Profile We Are Looking For Someone Who Is Highly organized and structured Autonomous and capable of making decisions Comfortable with customer service Capable of managing multiple priorities simultaneously Comfortable with digital tools (MS Office and management tools) Assets Basic knowledge of mechanical or design skills Interest in van life and sustainable tourism Experience in coordinating operations or managing SMEs Schedule & Conditions 5 days/week Approximately 40 hours/week Some weekends depending on bookings Partial remote work possible Two consecutive days off per week Conditions Full-time, permanent position Competitive salary based on experience Additional compensation related to availability during peak season Salary progression possible based on role growth What We Offer Strategic role in a growing SME Real autonomy and influence Direct collaboration with the Owner Opportunity to co-create the evolution of the position Dynamic, practical, and results-oriented environment Potential career development The position is expected to evolve with the growth of the conversion component. Increased involvement in the overall structuring of operations is planned in the medium term.

What you’ll do

Coordinate rental operations and customer service from booking through vehicle return, including reservations, vehicle preparation, logistics, and handling unexpected issues. Improve operational processes and tools, support the van-conversion business, coordinate suppliers and technicians, and help the company grow.

Requirements

The employer seeks a highly organized, autonomous, solution-oriented person who is comfortable with customer service, digital tools, and managing multiple priorities. Mechanical or design knowledge, interest in van life and sustainable tourism, and experience coordinating operations or managing a small business are assets.

Listed skills

• Operations Coordination · Preferred
• Customer service · Preferred
• Process Improvement · Preferred
• Prioritization · Preferred
• Decision Making · Preferred
• Vehicle Inspection · Preferred
• Microsoft Office · Preferred
• Organization · Preferred
• Problem solving · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations Coordination
• Customer Service
• Reservation Management
• Calendar Management
• Logistics Coordination
• Process Improvement
• Procedure Documentation
• Prioritization
• Decision-Making
• Supplier Coordination
• Vehicle Inspection
• Digital Tools
• Microsoft Office
• Organization
• Problem-Solving
• Multitasking

Job areas

• Logistics
• Customer Service & Support
• Management & Leadership
• Transportation
• Hospitality

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