Intern - Customer Service Warehouse

Job summary

The intern will provide administrative and operational support for spare parts logistics using S4 Hana and Power BI. Key duties include monitoring outbound shipments, managing group mailboxes, and analyzing warehouse and carrier performance KPIs.

Job details

Pay range: $20.90 - $24.20 Incentive Plan: None Incentive Target %: SHIFT: First BSH Home Appliances LTD Tomorrow is our home. Find out how easily you can achieve at BSH Home Appliances Ltd. As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch and Gaggenau as well as our local brand Thermador, our focus truly is on innovation. In addition, that does not just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make his or her individual contribution to our overall success. Join us now and give your career a home. Intern - Customer Service Warehouse Mississauga, ON / Full-time (Hybrid) Pay rate $20.90 - $24.20(per hour) Your Responsibilities The Customer Service - Spare Part Logistics Intern will be supporting administrative tasks in S4 Hana system, and providing operational assistance to external partners like distributors and courier company. Monitoring outbound shipments from the warehouse with the objective of investigating damage/claims settlement and transit time. Assisting in reviewing daily KPIs of business partners and receiving feedback. Spare Part Logistics group mailbox handling for business queries and assigning to the respective stakeholder. Support daily administration tasks on S4 Hana system to support distributors query and providing spare parts information based on operational requirements. Assist in Developing weekly/bi-weekly reports on warehouse, distributor and carrier performance. Support in looking at KPIs review and performance feedback sharing to implement corrective measures. Assist in managing group mailbox for Spare Parts Logistics (SPL) system or operational queries. Assigning emails to the accountable stakeholder for their required action. Assist in monitoring outbounds from the warehouse and observing transit time. Initiate analysis on damaged parts and follow claim settlement process to partners. Spare part attribute maintenance in the S4 Hana system. Reporting discrepancies to US Team. Assist in Master Data Management and adding new business partner accounts. Run and analyze basic reports on Power BI and SAP as per business need. Participate in root-cause analysis for stock discrepancies and help implement corrective actions. Assist in new project implementation and rollout based on SAP Platforms. Contribute to continuous improvement projects based on assignments. Assist in monthly invoices/over-under deliveries/credit-debit reviewing and postings. All other duties and tasks assigned within the scope of spare parts logistics business management. Your Profile High-School Diploma – Required 0-2 Years Experience (Spare Parts Logistics/Warehouse Experience) – Preferred Strong attention to details and organizational skills Ability to work with minimal supervision Excellent communication, verbal and writing skills Functional basic math skills Ability to explain issues in an understandable and logical manner Ability to make sound fact-based decisions in the company's best interest Strong analytical skills with a logical mindset Proficient in advanced Microsoft Excel functionalities Solid understanding of fundamental Spare Parts Logistics and Warehouse Operation concepts Detail-oriented with effective problem-solving and decision-making abilities Capable of multitasking and thriving in a fast-paced team environment while adhering to strict deadlines Further information Please visit career.bsh-group.com and learn about what makes BSH a Top Employer! BSH welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities, we unleash our full potential. This position is eligible for the BSH Associate Referral Program (if applicable). Find a new home for your professional ambitions. Employment is contingent upon the successful completion of a background check and the acquisition of a clean driver’s abstract (where applicable). BSH does not use artificial intelligence technology to assist in screening, assessing, or selecting applicants for this position. Preference given to candidates able to start immediately.

What you’ll do

The intern will provide administrative and operational support for spare parts logistics using S4 Hana and Power BI. Key duties include monitoring outbound shipments, managing group mailboxes, and analyzing warehouse and carrier performance KPIs.

Requirements

A high school diploma is required, with a preference for candidates having 0-2 years of experience in warehouse or spare parts logistics. Proficiency in advanced Microsoft Excel and strong analytical and communication skills are essential.

Listed skills

• Power BI · Preferred
• SAP · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Warehouse operations · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Root Cause Analysis · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• S4 Hana
• Power BI
• SAP
• Microsoft Excel
• Spare Parts Logistics
• Warehouse Operations
• Data Analysis
• KPI Monitoring
• Root-Cause Analysis
• Master Data Management
• Communication
• Problem-Solving
• Organization
• Multitasking
• Administrative Support
• Claims Settlement

Job areas

• Logistics
• Manufacturing
• Customer Service & Support
• Administrative
• Data & Analytics