Air & Ocean Specialist, Intermediate

St. Thomas, Ontario, Canada
Remote
Posted Oct 9, 2026
1 position

$23–$26 / hour

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Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: High school
Posting language: English
Working hours: 40 hours per week

Job summary

This role involves coordinating customs documentation and ensuring freight is cleared in accordance with the Canada Customs Act. The specialist will also provide high-level customer service and resolve clearance issues to ensure efficient delivery.

Job details

Buckland is looking for an Air & Ocean Specialist, Intermediate What you’ll be doing This position is responsible to coordinate the handling of documentation and advances for clearance, delivery of freight after clearance, and monitoring and control all entry/entry summary preparation to ensure shipments are entered in accordance with the Canada Customs Act. What we can offer you Competitive salary, benefits package, and matching retirement plan. Compensation range: $23.00–26.00 hourly (subject to experience)] A friendly, collaborative work environment. Opportunities for professional development & ongoing learning. A chance to be part of a growing organization. Remote work arrangement available for applicants who are not local to a Buckland office. You will be responsible for Provide the highest level of customer service to clients, vendors, and service providers. Complete more complex customs entries with minimal guidance. Complete high volume of entries as defined by performance benchmarking. Resolve issues that arise with Customs clearance (reject notices, eManifest errors, paper packages, RMD Corrections) with minimal guidance. Ability to accurately complete final Invoicing of customs entries to CBSA within the allotted timeframe. Strong understanding of all FTA’s and when to apply them to shipments. Review accuracy of entries complete by other team members as required. Handle queries in a prompt, efficient and professional manner. Clear and trace shipments through to delivery. Request payment, original documents, and send delivery instructions as required. Report issues to Team Leader or Supervisor. Support fellow team members and Team Leader with tasks as needed/required. Nurture client relationships to ensure repeat business. What we need from you High school diploma or equivalent. Minimum two years of relevant work experience. Intermediate MS Office experience. Strong verbal and written communication skills. Strong attention to detail and ability to handle multiple tasks. Excellent problem solving and decision-making skills Must be legally eligible to work for the Company at all times. Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.

What you’ll do

Requirements

Candidates must have a high school diploma and at least two years of relevant work experience. Strong communication skills, intermediate MS Office proficiency, and the ability to handle complex customs entries are required.