Project Manager

About the Role We’re looking for an experienced and proactive Delivery Project Manager to join our growing Delivery team in a pivotal year of scale. In this role, you will own project setup, execution, and ongoing system maintenance—ensuring our internal teams stay aligned and our system is fully enabled to deliver a seamless client experience and long-term value. You will lead cross-functional efforts, juggle multiple priorities, and drive project success through strong organization, clear communication, and effective problem-solving. What You’ll Do Project Setup & Implementation: Lead North American projects from kickoff through full go-live. Manage delivery timelines to ensure high-quality, on-time implementations. Operational Ownership: Oversee our system setup, client requests, and overall system stability, ensuring reliable long-term performance. Client & Stakeholder Management: Serve as the primary point of contact for our internal teams- Operations, Customer Success, Product & Sales. Build strong relationships, maintain transparency, and ensure alignment with client needs. Issue & Risk Management: Proactively identify risks, recurring issues, and client concerns. Escalate as needed and collaborate cross-functionally to resolve bottlenecks and drive client satisfaction. Performance Tracking & Reporting: track and report on KPIs to measure delivery success and project health. Continuous Improvement: Conduct post-project reviews, analyze results, identify trends, and optimize delivery workflows to improve efficiency, scalability, and overall client experience. What We’re Looking For Location & Time Zone: Based in the U.S. or Canada Eastern or Central Time Zone to align with global delivery schedules. This role is remote; however, candidates located in the Chicago area are preferred and would be expected to work from our Chicago office 2–3 days per week. 5+ years of project management experience leading complex, technical projects in fast-paced, global technology environments, including distributed teams across multiple time zones. Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, Engineering, Information Systems, or a related field. PMP certification (or equivalent project management training) is a strong advantage. Proficiency in project management tools (Jira preferred) Hands-on experience leveraging AI tools and designing automated workflows to streamline processes and enhance operational efficiency. Exceptional interpersonal and leadership skills - a people-oriented leader with charisma and the ability to inspire collaboration and trust. Strong ability to navigate complex systems, drill down into details, and apply structured problem-solving. Proven success in cross-functional collaboration, aligning diverse teams toward shared goals. Excellent communication and presentation skills, with the ability to influence stakeholders at all levels Analytical mindset with the ability to extract, interpret, and apply data to inform decisions. Highly organized and detail-oriented, with proven ability to prioritize, multitask, and work independently while staying focused in a distributed work setting. A self-starter with a proactive, can-do attitude and passion for delivering results and driving continuous improvement. *To support our hiring process, we may leverage AI-powered tools for tasks such as application screening, resume analysis, and response evaluation. All decisions remain under the oversight of our recruitment team. *By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy. Requirements null

The Project Manager will lead North American project implementations from kickoff to go-live while overseeing system stability and client requests. They will serve as the primary point of contact for internal teams and drive continuous improvement through data-driven workflow optimization.

Candidates must have 5+ years of experience managing complex, technical projects in global technology environments. A bachelor's degree in a relevant field is required, and PMP certification is considered a strong advantage.

• Project managementPreferred
• JiraPreferred
• Problem solvingPreferred
• CommunicationPreferred
• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Project Management
• Delivery Management
• Stakeholder Management
• Cross-functional Leadership
• Jira
• AI Tools
• Workflow Automation
• Risk Management
• KPI Tracking
• Technical Project Management
• Problem Solving
• Communication
• Data Analysis
• Operational Efficiency
• Client Relations
• Influencing Skills
• Cross-Functional Collaboration
• Self-Starter
• People Oriented
• Customer Success Management
• Technical Projects
• Workflow Management
• Artificial Intelligence
• JIRA
• Business Administration
• Information Systems
• Continuous Improvement Process
• Sales
• Virtual Teams
• Global Delivery Model
• Leadership
• Scalability
• Industrial Engineering
• Key Performance Indicators (KPIs)
• Multitasking
• Operations Management
• Operations
• Project Management Professional Certification
• Presentations
• Resume Screening
• Timelines
• Prioritization
• Drilldown
• Detail Oriented

• Management & Leadership
• Technology
• Software
• Consulting
• Administrative
• Project Manager
• Project Manager (General)
• Management and Organization Analysts
• Project Management Specialists

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week