Member Services Representative

Job summary

You will process routine cash and non-cash member transactions while providing personalized financial advice and support across various channels. Additionally, you will identify member needs to promote appropriate credit union products and services to build lasting relationships.

Job details

Bulkley Valley Credit Union, serving over 16,000 members from Hazelton to Burns Lake, prides itself on employing empowered staff committed to delivering high quality personalized service. If you want to join a dynamic group dedicated to cooperative values and member service, this is the right career move for you. You will be responsible for processing routine cash and non-cash related member transactions and responding to member requests via telephone, electronic and digital channels. You will build and manage relationships with our members and provide them with trusted financial advice. You will analyze member needs and assist members to utilize the product or service which best meets those needs by outlining benefits and alternatives and advising on the best match. You will recognize member opportunities and take appropriate actions to promote credit union products and services and refer to other staff where appropriate. The successful candidate should have a minimum of a high school diploma, one to two years of post-secondary education in the business discipline would be preferred. An individual with a combination of education and/or experience, preferably with cash experience, will also be considered.. You should be adaptable, organized and have the ability to prioritize and thrive in an environment of ongoing change. Bulkley Valley Credit Union encourages all qualified persons to apply. However, only those who are being considered for an interview will be contacted.

What you’ll do

You will process routine cash and non-cash member transactions while providing personalized financial advice and support across various channels. Additionally, you will identify member needs to promote appropriate credit union products and services to build lasting relationships.

Requirements

The position requires a minimum of a high school diploma, with one to two years of post-secondary education in a business discipline preferred. Candidates should possess strong organizational skills, the ability to adapt to change, and ideally have prior experience with cash handling.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• adaptability · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Communication · Preferred
• Prioritization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Financial Advice
• Relationship Management
• Cash Handling
• Transaction Processing
• Communication
• Problem Solving
• Adaptability
• Organization
• Prioritization
• Sales
• Product Promotion
• Financial Advising
• Digital Channels
• Personalized Service
• Advising

Job areas

• Finance & Accounting
• Customer Service & Support
• Retail
• Member Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives