Service Technician

Kelowna, BC
Hybrid
Posted Oct 11, 2026
1 position

$65,000 / year

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Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week
Office presence: 1 days per week

Job summary

The Service Technician performs planned maintenance, repairs, and installations on equipment while maintaining accurate customer records. They are responsible for building strong customer relationships and solving mechanical or electrical issues using technical manuals.

Job details

The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns. Salary: $65k Responsibilities: * Perform planned and preventative maintenance on company product lines and competitive equipment. * Complete customer service break down calls and repairs as scheduled * Prepare new equipment for installation and in-service * Maintain customer records and profiles * Prepare and complete customer work orders, warranty claims and parts orders * Build and maintain our good relationship with our customers, sales staff and management * Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel * Actively foster key customer relationships and realize future growth potential Requirements: * Have a mechanical / electrical, or automotive background, training or certification * Strong Communication skills are a must * Self-starter who takes initiative and maintains excellent follow-through and follow-up. Remotely managed from Richmond with a peer team in place to assist * Strong organizational skills are a must * Effective communication and customer service skills * Strong computer skills: proficient use of email and our software program * Ability to work effectively in situations that involve change and/or competing demands * Perform well in a fast-paced environment * Proficient handling of all confidential and time-sensitive material * Ability to stay within budget on expenditures * Performs other related duties as required and assigned * Possess a valid driver's license and clean driving record. Abstracts are obtained annually * Travel to neighboring towns/cities is required bi-monthly * Overtime maybe required for longer trips or special projects * Will spend one day a week in the Kelowna branch assisting the CSR with light product receiving and put away. * Forklift license an asset but not required * Require some light duties in the warehouse temporarily * Company vehicle will be provided, subject to ICBC abstract check

What you’ll do

Requirements

Candidates must have a mechanical, electrical, or automotive background and possess strong communication and organizational skills. A valid driver's license with a clean driving record is required, along with proficiency in computer software.