Connected Care Lead

Job Description Connected Care Lead New Victoria Hospital, Kingston upon Thames Permanent | Full Time | 37.5 Hours per Week Salary: £30,927 per annum Working Hours 37.5 Hours Per Week, Working Flexibly Between 08:00 and 20:00, Monday to Sunday Be part of something extraordinary At Bupa, we champion health and wellbeing, helping people live longer, healthier, happier lives. We're looking for a passionate and organised Connected Care Lead to join our team at New Victoria Hospital and play a pivotal role in delivering an exceptional patient experience across our Connected Care pathways. This is an exciting new position created to support the growth of Connected Care services across the wider Bupa network. You'll work closely with consultants, clinical teams, operational colleagues, and Bupa Insurance to ensure patients receive seamless, coordinated care from referral through to treatment. What You'll Do As Connected Care Lead, you'll become a central point of coordination for patients accessing specialist care pathways, ensuring their journey is efficient, supported and of the highest quality. You'll Coordinate referrals, bookings and patient pathways across multiple Bupa services. Act as a key liaison between patients, consultants, clinical teams, diagnostics services and Bupa Insurance. Monitor patient progression and proactively resolve any pathway delays. Coordinate and administer up to three specialist Multi-Disciplinary Teams (MDTs). Organise MDT meetings, prepare documentation and ensure outcomes are accurately recorded and communicated. Support pathway performance monitoring and service improvement initiatives. Build strong relationships with internal and external stakeholders. Contribute to the continued development and growth of Connected Care services. What You'll Bring We're looking for someone who thrives in a fast-paced healthcare environment and enjoys building relationships while managing multiple priorities. Essential You'll ideally have: Experience in healthcare administration, patient coordination, pathway management, or MDT coordination. Experience working with both clinical and non-clinical teams. Excellent organisational and workload management skills. Strong communication and stakeholder management abilities. High attention to detail and accuracy. Proficiency in Microsoft Office applications and patient administration systems. The ability to work independently whilst maintaining a collaborative approach. Desirable Understanding of private hospital operations. Knowledge of CQC and healthcare regulatory standards. Experience of healthcare performance metrics, SLAs and service improvement methodologies. Degree level qualification. Why Bupa? At Bupa, you'll be welcomed into a supportive team where you can develop your skills, grow your career and make a real difference to patient lives every day. In Return, You'll Benefit From Competitive salary and benefits package. Bupa healthcare benefits. Access to learning and development opportunities. A collaborative and supportive working environment. Opportunities to get involved in service improvement and business development projects. The chance to work for one of the UK's leading healthcare organisations. Ready to make a difference? If you're passionate about delivering exceptional patient experiences and want to be part of an innovative and growing service, we'd love to hear from you. Apply now and help us build a healthier future for our patients Time Type Full time Job Area Locations: New Victoria Hospital

Coordinate patient referrals and specialist care pathways to ensure a seamless journey from referral to treatment. Manage Multi-Disciplinary Team (MDT) meetings and act as a key liaison between patients, consultants, and insurance providers.

Requires experience in healthcare administration, patient coordination, or MDT management within a clinical environment. Strong organizational skills and proficiency in patient administration systems are essential.

• Competitive Salary • Bupa Healthcare Benefits • Learning And Development Opportunities • Collaborative Working Environment • Service Improvement Projects

• Attention to detailPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Stakeholder ManagementPreferred

Identified from the job description. Confirm important requirements above.

• Healthcare Administration
• Patient Coordination
• Pathway Management
• MDT Coordination
• Stakeholder Management
• Microsoft Office
• Patient Administration Systems
• Workload Management
• Communication
• Attention To Detail

• Healthcare
• Administrative
• Management & Leadership

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Sep 26, 2026

Posting language

English

Working hours

38 hours per week

Seniority

Mid-Senior level