Operations Supervisor

Job summary

The Operations Supervisor is responsible for providing leadership on the shop floor to drive customer satisfaction and brand loyalty. They must also manage team performance, oversee visual merchandising standards, and ensure operational excellence across the store.

Job details

INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it. To own the employee experience, driving employee satisfaction and elevating team behaviours. To own the customer experience, driving customer satisfaction and increasing brand loyalty. To drive performance and growth, through excellent operational and commercial execution. RESPONSIBILITIES Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team Be on the shop floor Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours Monitor, coach and provide feedback to the store team to deliver excellent customer experience Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store Drive the use of digital assets to enhance the customer experience Retain and develop talent Lead, inspire and manage a high performing, positive store team Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning Establish a learning culture and maintain a strong connection of the store team to the Brand Advocate product Have excellent product knowledge and drive the same standard across the store team Maintain a strong understanding of product sales performance and optimise sales of the available inventory Nurture customer relationships Establish and embed customer focused behaviours across the store team Build and cultivate long term customer relationships and lead the team to do the same Drive store performance and productivity Build and maintain familiarity with the local external environment; customers, competitors and talent Maintain a commercial mindset and continually identify and convert opportunities to drive store performance Drive operational excellence across all areas of the store Ensure compliance with all corporate standards, policies and initiatives Health and Safety Ensure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completed PERSONAL PROFILE Demonstrated alignment with the Burberry Store Management behaviours: Service Focused Leading to Inspire Commercially Aware Developing Talent Driving Excellence Local language plus English. A passion for and interest in fashion, and a luxury ethos. A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites. Awareness of local employment and retail legislation. Flexible to work as required to meet store needs. Experience in a luxury brand or in a luxury service and selling environment. Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed. MEASURES OF SUCCESS Performance against the Burberry Store Management behaviours Sales & Conversion Burberry Experience & Data Capture scores Shrinkage FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. • Expected base salary for the role will generally be between $27.50 and $28.50 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. • This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

What you’ll do

The Operations Supervisor is responsible for providing leadership on the shop floor to drive customer satisfaction and brand loyalty. They must also manage team performance, oversee visual merchandising standards, and ensure operational excellence across the store.

Requirements

Candidates should have experience in a luxury retail environment and demonstrate strong leadership and commercial awareness. Proficiency in local language and English is required, along with the ability to navigate digital platforms and social media.

Benefits

• Commission earnings
• Discretionary bonuses
• Short and long-term incentive packages
• Company-sponsored benefit programs

Listed skills

• Leadership · Preferred
• Product Knowledge · Preferred
• Coaching · Preferred
• Communication · Preferred
• Retail operations · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer experience
• Visual merchandising
• Team management
• Sales performance
• Product knowledge
• Digital awareness
• Coaching
• Communication
• Commercial awareness
• Talent development
• Retail operations
• Brand ambassadorship
• Inventory management
• Conflict resolution
• Brand Loyalty
• Product Knowledge
• Driving Engagement
• Advocacy
• Management
• Customer Service
• Training And Development
• Creativity
• Digital Assets
• Emergency Evacuation
• English Language
• Sales
• Selling Techniques
• Imagination
• Operational Excellence
• Retail Sales
• Succession Planning
• Team Performance Management
• Visual Merchandising
• Data Capture

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Operations Supervisor
• Store Lead
• Shop Sales Assistants
• Retail Salespersons

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