IVR Test Lead – Conversational AI

Job summary

Lead end-to-end testing for IVR, contact center, and Conversational AI solutions, including functional, regression, user acceptance, and end-to-end testing. Manage test activities and defects, and coordinate testing with stakeholders.

Job details

Job Title: IVR Test Lead – Conversational AI Location: Toronto, Canada (Hybrid) Contract:12 Months plus Experience: 5+ Years Job Summary: We are looking for an experienced IVR Test Lead to lead end-to-end testing of Interactive Voice Response (IVR), contact center, and Conversational AI solutions. Mandatory Skills: 5+ years of software testing experience, including 3+ years in IVR/Contact Center testing. Strong experience in IVR functional, regression, UAT, and end-to-end testing. Hands-on experience with Google Dialogflow CX, Google GECX, or similar platforms. Experience with IVR test automation tools such as Cyara Velocity, Botium, or equivalent tools. Experience leading test activities, managing defects, and coordinating with stakeholders. Good to Have: Knowledge of SIP, ANI, DNIS, CTI, call routing, and call transfers. API testing, data stubbing, test data management, and backend validation. Experience testing Conversational AI, voice bots, and chatbots.

What you’ll do

Lead end-to-end testing for IVR, contact center, and Conversational AI solutions, including functional, regression, user acceptance, and end-to-end testing. Manage test activities and defects, and coordinate testing with stakeholders.

Requirements

Requires at least five years of software testing experience, including three or more years in IVR or contact center testing. Candidates should have hands-on experience with Dialogflow CX, Google GECX, or similar platforms, and IVR automation tools such as Cyara Velocity or Botium; knowledge of call routing, APIs, and voice or chatbots is an advantage.

Listed skills

• Software · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• management · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IVR Testing
• Contact Center Testing
• Conversational AI Testing
• Functional Testing
• Regression Testing
• User Acceptance Testing
• End-to-End Testing
• Google Dialogflow CX
• Google GECX
• Cyara Velocity
• Botium
• Test Automation
• Defect Management
• Stakeholder Coordination
• API Testing
• SIP

Job areas

• Technology
• Software
• Management & Leadership
• Customer Service & Support

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