BURNCO Rock Products LtdVerified Job Source

IT Support Analyst Student

Calgary, AB
On-site
Posted Sep 24, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

Provide onsite and remote technical support for hardware, software, and IT systems while maintaining documentation and inventory. Collaborate with internal teams to manage incidents, user accounts, and equipment configurations across various company sites.

Job details

Are you a current student pursuing Computer Science or Information Technology? Do you enjoy tackling technical challenges and assisting others with their tech needs? We are #hiring an IT Support Student for a 4-month work term commencing May 2027, based out of our Calgary head office. If you’re a proactive, service-oriented individual with a strong interest in hardware, software, networking, and end-user support, we want to hear from you! You will provide both onsite and remote technical support to BURNCO staff, acting as a key contact for troubleshooting, IT maintenance, and supporting broader technology initiatives. This role is ideal for someone passionate about IT operations, eager to build hands-on skills, and excited to work within a collaborative environment. What you will be doing * Provide responsive onsite and remote IT support to end-users (hardware, software, mobile, peripherals, VOIP) * Troubleshoot technical issues and ensure high levels of customer satisfaction * Support day-to-day operations of IT systems and services * Assist with onboarding / offboarding processes including user set up and deprovisioning * Perform routine maintenance and inventory management across multiple sites * Maintain and update the IT knowledge base and documentation * Support and maintain IT assets, including desktops, laptops, printers, mobile devices, etc. * Create and manage user accounts in Active Directory and Office 365 * Work with ServiceNow to manage incidents, requests, and change tracking * Collaborate with second and third-tier teams for escalations and project work * Participate in equipment setup, configuration, and vendor coordination * Travel to BURNCO sites to support as needed * Maintain clean and organized server and equipment rooms * Support emergency response efforts, including after-hours when required * Carry out additional duties as directed by the IT team What we would like from you * Currently pursuing post-secondary education in Computer Science, IT, or a related field * Strong analytical, troubleshooting, and problem-solving abilities * Excellent communication and interpersonal skills * Comfortable working independently and in a team environment * Familiarity with Microsoft 365, Windows OS, and mobile platforms (iOS / Android) * Exposure to Active Directory, Citrix, and basic networking concepts would be considered an asset * Knowledge of or willingness to learn ServiceNow platform * A self-motivated attitude with a strong customer service mindset * Willingness to travel to industrial work sites and lift moderately heavy equipment * Passionate about learning and applying IT best practices in a professional setting Location and other key details: * This is a 4-month temporary position commencing May 2027, based out of our Calgary head office: 5055 11th St NE, Calgary, Alberta * The hours of work will be Monday to Friday, 40 hours per week; on call availability may be required * Occasional travel to multiple BURNCO sites is expected; candidates must be comfortable working in an industrial environment where PPE (Personal Protective Equipment) is required * Manual dexterity is essential for operating computer equipment, tools, and related components * Must be capable of lifting and transporting moderately heavy items such as desktop computers, switches, UPS units, and other peripherals Why BURNCO? * Be part of a supportive, high-performing team that values your growth and success * Gain hands-on experience with opportunities for learning and development * Enjoy competitive compensation * Experience our inclusive, collaborative, and safety-focused culture

What you’ll do

Requirements

Candidates must be currently pursuing post-secondary education in Computer Science, IT, or a related field. Strong analytical, troubleshooting, and communication skills are required, along with a willingness to travel to industrial sites.