Opens an external site
- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Minimum education
- High school
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The Night Audit Supervisor coordinates daily operational activities, manages overnight workflows, and trains staff on property management systems and safety procedures. They are also responsible for balancing revenue documentation, resolving guest issues, and submitting financial reports to senior management.
Job details
The Crystal Lodge is seeking a Night Supervisor – Hotel to join the team mid-December 2026. Duties of the position include: • Coordinate, assign, and review the daily operational activities of night auditors. • Establish overnight work schedules, procedural checklists, and streamline overnight workflows. • Train junior night auditors in property management systems (PMS), financial audit practices, hotel safety procedures, and company guest policies. • Compile, balance, and verify complex daily revenue documentation, room updates, tax logs, and general ledgers. • Resolve escalated work-related problems and manage high-level guest complaints, property claims, or overnight emergencies independently. • Prepare and submit end-of-day progress reports, occupancy breakdowns, and financial audit logs directly to senior management. • Requisition necessary front office supplies and coordinate basic facility maintenance or repair orders with overnight engineering (housekeeping/maintenance) team. • Perform the same duties as the workers supervised during high-volume periods or overnight staffing shortages. This role requires the supervision of one other employee. To advance in the recruitment process, you must possess the following: Education: • Completion of secondary school is required. A college diploma or vocational certificate in hotel hospitality management or accounting is a preferred asset. Experience: • Minimum of 1 to 2 years of experience within hotel guest services or night auditing is required. Prior supervisory experience is strongly preferred. Language: • English is the primary required language for this safety-sensitive, front-facing customer role. Other languages are an asset but not required. Technical Skills: • Strong working knowledge of hotel property management systems, such as RDP, Cloudbeds or RoomKey, alongside intermediate skill in spreadsheet application. Benefits that come with this position are: • Dental plan • Health care plan • Vision care benefits • Paramedical services coverage
What you’ll do
The Night Audit Supervisor coordinates daily operational activities, manages overnight workflows, and trains staff on property management systems and safety procedures. They are also responsible for balancing revenue documentation, resolving guest issues, and submitting financial reports to senior management.
Requirements
Candidates must have a secondary school diploma and 1 to 2 years of experience in hotel guest services or night auditing. A college diploma or vocational certificate in hospitality management or accounting is considered a preferred asset.
Benefits
- Dental plan
- Health care plan
- Vision care benefits
- Paramedical services coverage
Listed skills
- safety procedures · Preferred
- Reporting · Preferred
- Conflict Resolution · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Night auditing
- Staff supervision
- Property management systems
- Financial auditing
- Revenue documentation
- Guest services
- Conflict resolution
- Facility maintenance coordination
- Spreadsheet application
- Safety procedures
- Reporting
- Workflow management
- Facility Repair And Maintenance
- Supervision
- Workflow Management
- Safety Procedures
- Accounting
- Auditing
- Financial Auditing
- Management
- Spreadsheets
- Housekeeping
- Customer Service
- English Language
- Optometry
- Front Office
- Property Management Systems
- Ledgers (Accounting)
- Hospitality Management
- Progress Reporting
- Remote Desktop Protocol (RDP)
- Customer Complaint Resolution
Job areas
- Hospitality
- Management & Leadership
- Finance & Accounting
- Customer Service & Support
- Administrative
- Night Audit Supervisor
- Hotel Manager
- Hotel Managers
- Lodging Managers
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