Customer Service Representative

Job summary

The Customer Service Representative is responsible for welcoming clients, accurately receiving garments, and documenting special care instructions. They ensure smooth coordination between customers and the garment care team while maintaining an organized front counter environment.

Job details

Join a company where exceptional customer service is at the heart of everything we do. Since 1981, Busy Bee Gold has grown from a family-owned local business into Vancouver’s highest-rated garment care specialist, earning the trust of luxury brands, families, professionals, and entrepreneurs alike. Our success is built on innovation, environmental responsibility, and most importantly, the outstanding people who make every customer experience exceptional. If you enjoy helping others, take pride in your work, thrive in a fast-paced environment, and want to be part of a supportive team that values your contributions, we’d love to meet you. Clientele Busy Bee Gold is the cleaner of choice for prestigious brands such as Gucci, Christian Dior, Prada, YSL, Burberry, Moncler, Balenciaga, Fendi, Hermes, Ferragamo, Celine, IWC, Montblanc, Tory Burch, and Vacheron Constantin. We are the trusted partner of luxury retailers across the Greater Vancouver Area. The Role The Customer Service Representative at Busy Bee Gold plays an essential role in delivering a welcoming, professional and detail focused customer experience through strong communication skills and a thoughtful, individualized approach. Working at the front counter, the CSR is responsible for accurately receiving garments, documenting special care instructions and ensuring smooth coordination between customers and the garment care team. This role requires strong English language skills, attention to detail, clear communication and a calm, organized approach in a fast-paced environment. The CSR thrives in an action-oriented environment and helps ensure every garment is properly recorded, handled with care and communicated clearly to the operations team. The ideal candidate is adaptable, a fast learner, reliable, and professional, and takes pride in providing excellent service while maintaining high standards of accuracy and organization. What We Offer Health and dental benefits: Access to a comprehensive benefits plan that includes extended health, prescription drug, vision, paramedical, life and AD&D subject to the terms of the plan plus $2000 in dental coverage Dry cleaning support: Discounted dry cleaning, including up to four work related garments per week. Luxury client exposure: The opportunity to work with luxury partners and serve clients in a professional, service focused environment. Industry experience: Practical experience in client service, garment care, relationship management and working with premium brands. Key Accountabilities Customer Experience Welcome clients with warmth and professionalism. Provide clear and helpful communication regarding garment services and timelines. Ensure every client interaction reflects the high service standards of Busy Bee Gold. Garment Intake & Accuracy Inspect garments carefully and identify stains, fabric types and special care requirements. Accurately tag garments and document detailed instructions for the operations team. Communicate potential risks or special care requirements clearly to clients. Identify luxury or delicate garments and communicate special handling requirements to the operations team. Workflow Coordination Maintain accurate records in the POS system and garment tracking systems. Ensure garments move through the intake and pickup process smoothly and accurately. Communicate effectively with operations and tailoring teams. Organization & Quality Control Maintain an organized and professional front counter environment. Ensure workstations remain clean, structured and efficient. Support quality control by ensuring garment tracking and documentation remain accurate. Success Indicators Exceptional and consistent customer service standards Positive customer feedback with online reviews Clear communication and professionalism modelled Maintaining a clear and organized work environment Accurate garment intake and tagging Requirements: 1–2 years' experience in retail, hospitality or customer service Fluent and professional spoken and written English language skills Strong attention to detail and accuracy Ability to remain calm and organized during busy periods Comfortable learning about garment types, fabrics and care requirements Strong sense of responsibility and reliability Team oriented with a positive and professional attitude

What you’ll do

The Customer Service Representative is responsible for welcoming clients, accurately receiving garments, and documenting special care instructions. They ensure smooth coordination between customers and the garment care team while maintaining an organized front counter environment.

Requirements

Candidates must have 1–2 years of experience in retail, hospitality, or customer service along with fluent English language skills. Strong attention to detail, reliability, and the ability to remain calm in a fast-paced environment are essential.

Benefits

• Health benefits
• Dental benefits
• Extended health
• Prescription drug coverage
• Vision coverage
• Paramedical coverage
• Life insurance
• AD&D insurance
• Discounted dry cleaning

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Reliability · Preferred
• adaptability · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Attention to detail
• Garment intake
• POS system
• Garment tracking
• Relationship management
• Organization
• Problem solving
• Professionalism
• Time management
• Adaptability
• Fast learner
• Reliability
• Teamwork

Job areas

• Customer Service & Support
• Retail
• Hospitality
• Administrative