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CAAT Pension Plan

Application Support Analyst

  • Toronto, ON
  • Hybrid
  • Posted Jul 31, 2026
  • 1 position

$73,200–$86,100 / year

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Employment type
Full-time
Experience level
Mid-level · 2+ years
Minimum education
Bachelor’s degree
Posting language
English
Working hours
40 hours per week

Job summary

The Application Support Analyst is responsible for maintaining the stability and performance of business-critical applications within the Enterprise Operations Centre. This role involves leading complex incident resolution, performing root cause analysis, and managing proactive monitoring to ensure high service quality.

Job details

The Application Support Analyst is responsible for maintaining the stability and performance of business-critical applications within the Enterprise Operations Centre. This role involves leading complex incident resolution, performing root cause analysis, and managing proactive monitoring to ensure high service quality. Candidates must have a college diploma or bachelor's degree in computer science or a related field, along with at least three years of experience in application support. Proficiency in enterprise platforms like Microsoft Azure, Salesforce, and ServiceNow, as well as experience with scripting languages and ITIL methodologies, is required.

What you’ll do

The Application Support Analyst is responsible for maintaining the stability and performance of business-critical applications within the Enterprise Operations Centre. This role involves leading complex incident resolution, performing root cause analysis, and managing proactive monitoring to ensure high service quality.

Requirements

Candidates must have a college diploma or bachelor's degree in computer science or a related field, along with at least three years of experience in application support. Proficiency in enterprise platforms like Microsoft Azure, Salesforce, and ServiceNow, as well as experience with scripting languages and ITIL methodologies, is required.

Benefits

  • Defined benefit pension plan
  • Flexible work arrangements
  • Comprehensive benefits
  • Wellness incentives

Listed skills

  • Incident Management · Preferred
  • Root Cause Analysis · Preferred
  • System diagnostics · Preferred
  • Salesforce · Preferred
  • Microsoft Azure · Preferred
  • Linux · Preferred
  • Python · Preferred
  • SQL · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • Application support
  • Incident management
  • Root cause analysis
  • Log analysis
  • System diagnostics
  • Microsoft Fabric
  • Salesforce
  • ServiceNow
  • Microsoft Azure
  • Linux
  • Zabbix
  • New Relic
  • Python
  • PowerShell
  • SQL
  • ITIL

Job areas

  • Technology
  • Customer Service & Support
  • Software
  • Finance & Accounting

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