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CAAT Pension Plan

ITSM Analyst

  • Toronto, ON
  • Hybrid
  • Posted Sep 2, 2026
  • 1 position

$84,100–$98,900 / year

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Employment type
Full-time
Experience level
Mid-level · 2+ years
Minimum education
Bachelor’s degree
Posting language
English
Working hours
40 hours per week

Job summary

The ITSM Analyst is responsible for supporting the governance, execution, and continuous improvement of IT Service Management practices. This role manages enterprise change and release processes while ensuring the integrity of CMDB data and minimizing operational risk.

Job details

The ITSM Analyst is responsible for supporting the governance, execution, and continuous improvement of IT Service Management practices. This role manages enterprise change and release processes while ensuring the integrity of CMDB data and minimizing operational risk. Candidates must have post-secondary education in Computer Science or a related field and 3-5 years of experience in ITSM or IT operations. An ITIL 4 Foundation certification is required, along with hands-on experience using ServiceNow or similar enterprise platforms.

What you’ll do

The ITSM Analyst is responsible for supporting the governance, execution, and continuous improvement of IT Service Management practices. This role manages enterprise change and release processes while ensuring the integrity of CMDB data and minimizing operational risk.

Requirements

Candidates must have post-secondary education in Computer Science or a related field and 3-5 years of experience in ITSM or IT operations. An ITIL 4 Foundation certification is required, along with hands-on experience using ServiceNow or similar enterprise platforms.

Benefits

  • Defined benefit pension plan
  • Comprehensive benefits
  • Flexible work arrangements
  • Wellness incentives

Listed skills

  • Change Management · Preferred
  • Incident Management · Preferred
  • Process Improvement · Preferred
  • Reporting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • ITSM
  • Change Management
  • Release Management
  • ServiceNow
  • ITIL
  • Incident Management
  • Problem Management
  • Configuration Management
  • Service Level Management
  • Risk Assessment
  • Process Improvement
  • Automation
  • Reporting
  • KPIs
  • Governance

Job areas

  • Technology
  • Management & Leadership
  • Software

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