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CAAT Pension Plan

Technical Support Analyst

  • Toronto, ON
  • Hybrid
  • Posted Jul 31, 2026
  • 1 position

$73,200–$86,100 / year

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Employment type
Full-time
Experience level
Mid-level · 2+ years
Minimum education
High school
Posting language
English
Working hours
40 hours per week

Job summary

The Technical Support Analyst will maintain and enhance technology systems by providing support for hardware, software, and network resources. They are responsible for diagnosing and resolving technical issues, managing system patches, and contributing to IT infrastructure improvements.

Job details

The Technical Support Analyst will maintain and enhance technology systems by providing support for hardware, software, and network resources. They are responsible for diagnosing and resolving technical issues, managing system patches, and contributing to IT infrastructure improvements. Candidates must have 3-5 years of experience in IT support and a post-secondary education in a computer science or IT-related program. Proficiency in Microsoft 365, Active Directory, Azure, and ITIL-based service management is required.

What you’ll do

The Technical Support Analyst will maintain and enhance technology systems by providing support for hardware, software, and network resources. They are responsible for diagnosing and resolving technical issues, managing system patches, and contributing to IT infrastructure improvements.

Requirements

Candidates must have 3-5 years of experience in IT support and a post-secondary education in a computer science or IT-related program. Proficiency in Microsoft 365, Active Directory, Azure, and ITIL-based service management is required.

Benefits

  • Defined benefit pension plan
  • Comprehensive benefits
  • Flexible work arrangements
  • Wellness incentives

Listed skills

  • Technical Support · Preferred
  • Active Directory · Preferred
  • Microsoft 365 · Preferred
  • Microsoft Azure · Preferred
  • Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • Technical support
  • Active Directory
  • Microsoft 365
  • Exchange Online
  • SharePoint Online
  • Azure
  • Entra ID
  • VM Management
  • MFA
  • Single Sign-On
  • ServiceNow
  • ITIL
  • Vulnerability remediation
  • PowerShell
  • Windows administration
  • Troubleshooting

Job areas

  • Technology
  • Customer Service & Support
  • Software
  • Finance & Accounting

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