Seasonal Guest Services Representative (UNIFOR TEC Customer Care) Contract

Toronto, ON
On-site
Posted Oct 15, 2026
1 position

Opens an external site

Employment type: Part-time
Experience level: Entry, Junior · 0+ years
Minimum education: High school
Posting language: English
Working hours: 24 hours per week

Job summary

The role involves providing excellent customer service to visitors at the CF Toronto Eaton Centre by answering inquiries and assisting with facility services. Additionally, the representative supports marketing programs, manages lost and found items, and ensures safety by coordinating with security during emergencies.

Job details

This opportunity is currently only available to bargaining unit members. If you are not a bargaining unit member, your application will not be forwarded to the hiring manager. In the event the position is not filled with a bargaining unit member, it will be reposted and open to all general applicants. Role Impact: To aid and assist visitors to CF Toronto Eaton Centre by providing excellent service and maintaining a hospitable environment What you will deliver: * Assist visitors/customers in person, both at the desk and as scheduled at designated directories and intersections in the centre and by telephone by providing information on the location of stores, services, events and promotions at the TEC. Provide general information on city attractions, theatres and entertainment in a friendly, professional manner. * Connect with tenants and customers on a proactive and regular basis by delivering Memos and news letters * Assist Sr. Guest Services Rep. in the training of new and existing staff. * Inform Sr. Guest Services Rep. if ordering or purchasing of supplies is required * Assist customer with wheelchair loans , collecting and refunding deposit monies, ensure they are maintained * Summon security in the event of an emergency and report any unusual occurrences (i.e. lost child) * Monthly updating of TEC retail emergency contact list * Logging of lost and found items * Re-stock of the display material * Assist Marketing department printing a copy of Film Release and execution of marketing programs as required * Provide other services to support marketing campaigns * Distribute flyers, promotional information and other materials to visitors, customers and tenants to support special events and other program deliverables * Perform other duties as required What your strengths are: * Customer-service focused * A great teammate with strong interpersonal skills and able to effectively interact with a wide range of people * Outstanding communicator * An enthusiastic “can do” attitude * A multi-tasker, quick learner, * Able to work under pressure with minimal supervision What you need to succeed: * Minimum Grade 12. * Diploma or certificate in Hospitality & Tourism * 2 years previous customer service, marketing and/or public relations experience an asset * Computer literacy with knowledge of Gmail, Excel, Word and Internet * Good understanding of cash balancing and bookkeeping skills * Extensive knowledge of the City of Toronto and surrounding area including theaters, attractions and special events * Keen observation skills and awareness of surroundings * Availability to work shifts and weekends This is a unionized position and pay rates are set out in the applicable collective bargaining agreement. Cadillac Fairview offers a comprehensive benefits plan package, paid time off including vacation, wellbeing & volunteer days and support for continued growth and development. Why you should join us: At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference! At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values. Are you someone who believes in our values? * Aim Higher – we strive to exceed expectations * Own Your Expertise – we empower ourselves and each other * Collaborate Effectively – we bring the right people together to get the right results * Engage with Empathy – we objectively consider the needs of others * Embrace Change – we drive, learn from, and adapt to change At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected. We’re ready to meet you there – are you? CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email cfcareers@cadillacfairview.com. This posting is for a vacant position. CF may use artificial intelligence (AI) technology, alongside human review, to assist in screening and assessing applicants for this position. #LI-Onsite

What you’ll do

Requirements

Candidates must have a minimum of a Grade 12 education and a diploma or certificate in Hospitality & Tourism. Proficiency in computer applications like Gmail, Excel, and Word, along with previous customer service experience, is highly preferred.