Security - Days

Job summary

The security team member will monitor and patrol the facility to ensure a safe, welcoming environment for clients, staff, and visitors. They will utilize non-violent crisis intervention and de-escalation strategies to manage high-pressure situations with compassion and dignity.

Job details

Join Our Mission at the Calgary Drop-In Centre At the Calgary Drop-In and Rehab Centre (the DI), we’re looking for passionate, community-minded people who know that kindness can change lives. Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself. Who We Are The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members. We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at — offering basic needs, compassion, and connection while helping them move toward stable, permanent housing. Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we’re guided by people — their stories, their strengths, and their potential. When you join the DI, you’re joining a team built on respect, collaboration, and heart. The Opportunity Position Title: Security Reports To: Coordinator, Security Employment Type: Full-Time Schedule: 4 on/4 off rotation, 48 hours per rotation, 7AM – 7PM Location: 1 Dermot Baldwin Way SE, Calgary, Alberta About the Department Our Security team is committed to creating safety through compassion, respect, and human connection. Team members support our facilities and the diverse individuals who access our services by addressing security concerns using a restraint-free, client-centered approach that prioritizes dignity, de-escalation, and positive outcomes. Working in a fast-paced environment, our team protects the safety and well-being of clients, staff, volunteers, and visitors while helping foster a culture of respect and belonging. The Security team requires resilient individuals who thrive in a people-focused environment, maintain composure under pressure, and are committed to creating a safe and supportive space for everyone who enters our facilities. What You’ll Do Every role at the DI makes a difference. In this position, you will: Champion a safe, welcoming environment by fostering security by approaching every situation with humility, compassion, and a commitment to dignity for all. Lead with calmness and respect during high-pressure situations, utilizing non-violent crisis intervention strategies to achieve safe, respectful, and positive outcomes, including when individuals must be asked to leave the premises. Serve as a trusted and approachable resource, engaging with clients, volunteers, donors, and community members with empathy, respect, and a genuine commitment to helping them find the right supports. Monitor, patrol, and safeguard the facility and surrounding property through proactive observation, CCTV surveillance, regular security patrols, and effective communication with the control room, helping ensure a safe, respectful, and welcoming environment for clients, staff, volunteers, and community members. Play a vital role in maintaining a safe and welcoming community by providing a visible 24/7 security presence, collaborating with emergency responders while remaining alert, responsive, and prepared to meet the physical and dynamic demands of maintaining a safe environment for all. What You Bring We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you’re passionate about helping others and share our values, we want to hear from you. What we need from you Alberta Security License is MANDATORY Standard First Aid and CPR/AED Level C (or A) certification required within 30 days of start. Experience working in distress and/or high-stress situations, which may include emergency response Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time Resiliency and stress tolerance and the ability to maintain composure, remain calm and focused when dealing with a high volume of volatile and stressful situations The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear Well-developed interpersonal, conflict resolution and negotiating skills High morals, ethics and integrity Ability to provide a satisfactory Vulnerable Sector Check A genuine commitment to the mission, vision, values, and work of the agency Nice to Have’s Completion of a college or university program in any of the following; human services, police sciences, criminology or other related programs is a definite asset Previous work experience or background in military or law enforcement may replace formal education requirements Experience in the human services field would be an asset Experience with CCTV, access control systems and fire response systems is an asset Resourcefulness and knowledge of community resources and social support systems Working at the DI Working at the Calgary Drop-In Centre (the DI) means being part of meaningful, human-centered work that can sometimes involve complex and emotionally charged situations. You may encounter individuals experiencing crisis, distress, or strong emotions, and situations that require calm, quick thinking, and compassion under pressure. We know this work can be intense and we also know it’s deeply impactful. That’s why we prioritize staff wellbeing through training, peer and supervisory support, debriefing opportunities, and a strong culture of teamwork. Our environment calls for resilience and steadiness, but it also offers the reward of seeing real change and connection every day. Some roles may also involve occasional exposure to medical distress or bodily fluids, and safety protocols and resources are always in place to support you. Compensation & Benefits We believe in taking care of our people so they can take care of others. Our total rewards package includes: Competitive compensation Comprehensive health and dental benefits Employer-matching RRSP program Paid vacation, sick, and wellness days Employee & Family Assistance Program (Homewood EFAP) Life and AD&D insurance Ongoing training and professional development opportunities Onsite Parking Benefits typically begin on the first of the month following your start date, and our P&C team will ensure you have clear information and support from day one. Why You’ll Love Working Here Joining the DI means joining a community that believes in people and their capacity, resilience, and worth. You’ll have the chance to: Make a tangible difference in people’s lives every single day Work with a team that values respect, compassion, and authenticity Collaborate with dedicated professionals and community partners Be part of an organization that encourages growth, wellbeing, and innovation You’ll play a key role in supporting an integrated, person-centered approach that promotes wellbeing, dignity, and connection for every individual we serve. At the Calgary Drop-In Centre (the DI), our team members help create safe, inclusive, and trauma-informed spaces where people can access the support they need to move toward stability and housing. In every interaction, you’ll contribute to high-quality, compassionate service that reflects the shared mission, vision, and values of the DI. Inclusion & Accessibility At the Calgary Drop-In Centre (the DI), we believe inclusion, compassion, and respect make us stronger as an organization and as a community. We are an equal opportunity employer committed to building a workplace that reflects the diversity of the people we serve. If you require accommodation during the hiring process, please contact people@thedi.ca and we’ll be happy to support you. Ready to Apply? If this opportunity sounds like the right fit, we’d love to meet you. Please apply with your resume and cover letter here. If you have questions or would like to learn more about working at the DI, please visit our website here.

What you’ll do

The security team member will monitor and patrol the facility to ensure a safe, welcoming environment for clients, staff, and visitors. They will utilize non-violent crisis intervention and de-escalation strategies to manage high-pressure situations with compassion and dignity.

Requirements

Candidates must hold a valid Alberta Security License and be able to obtain First Aid and CPR/AED certification. Experience in high-stress environments and the ability to maintain composure during volatile situations are essential.

Benefits

• Comprehensive health and dental benefits • Employer-matching RRSP program • Paid vacation • Sick days • Wellness days • Employee & Family Assistance Program • Life and AD&D insurance • Ongoing training and professional development opportunities • Onsite parking

Listed skills

• Time management · Preferred
• First Aid · Preferred
• crisis intervention · Preferred
• CPR · Preferred
• interpersonal skills · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Critical Thinking · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security
• De-escalation
• Crisis intervention
• Conflict resolution
• CCTV surveillance
• First aid
• CPR
• AED
• Risk assessment
• Communication
• Time management
• Critical thinking
• Trauma-informed care
• Harm reduction
• Interpersonal skills
• Negotiation
• Emergency Response
• Empathy
• Resourcefulness
• Energetic
• Trauma Informed Approaches
• De-escalation Techniques
• Composure
• Organizational Skills
• Cardiopulmonary Resuscitation (CPR) Certification
• Self-Discipline
• Effective Communication
• First Aid Certification
• Resilience
• Ethical Standards And Conduct
• Compassion
• Access Controls
• Automated External Defibrillator
• Conflict Resolution
• Criminology
• Crisis Intervention
• Critical Thinking
• Human Services
• Humility
• Innovation
• Law Enforcement
• Rehabilitation
• Operations
• Time Management
• Trauma Care
• Prioritization
• Teamwork

Job areas

• Security & Safety
• Social Services
• Unclassified
• Security Officer (General)
• Security Guards