Field PSP Nurse Case Manager

Job summary

Manage patient support program activities as the primary contact for patients, healthcare professionals, and care teams, including clinic support, referral coordination, insurance navigation, and patient record management. Monitor patient progress and program KPIs, support audits and compliance, and collaborate with field and medical teams to improve service delivery and program operations.

Job details

At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government. We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team. Position Overview The Field Nurse Case Manager (FCM) is responsible for implementing, managing, and executing a program within the Patient Support Program(s). The FCM optimizes and accelerates positive patient and program outcomes, supporting cross-functional teams. Acting as the Single Point of Contact (SPOC) for patients, HCPs, and extended health care teams, the FCM manages daily program activities, supports Health Care Professionals (HCPs) and other stakeholders in the field, and manages patient dossiers while monitoring metrics and KPIs. Please note that this is a one-year contract with possibility of extension. We are eager to engage with Nurses in Western Canada, with a preference for those licensed and located in BC. Key Responsibilities Assist the PSP Lead in clinic and remote management, document coordination, and navigation services related to a program within the PSP Program operations. Monitor and report KPIs, offering insights for continuous improvement. Assist clinic and patient requests with referral paperwork coordination and navigation insurance coverage. Offer in-clinic support and follow-ups. Maintain accurate and comprehensive patient records while providing effective communication to support and address treatment journey concerns. Monitor patient progress and regularly update the healthcare team. Ensure ethical interactions and compliance with relevant institutional and provincial regulations. Participate in audits to maintain high standards of PSP operations. Provide feedback to our client based on field observations and customer feedback regarding service quality, training, and other important areas. Collaborate with Calian associates as per guidance and guidelines. Attend training as required. Develop and implement program tactics and innovative solutions in collaboration with cross-functional teams, including CRM and reporting optimization. Assist field and medical teams in efficiently managing HCP requests. Competencies Patient Support Program experience ideally in MS Molecules, but not required. Knowledge of the Canadian, national, and provincial health care systems and environment. Customer service experience, ideally at call center level. Experience in clinic or hospital settings is an asset. Provide support for patients and HCPs (Bilingual, French and English considered an asset). Qualifications College or university degree. Nursing License, in good standing, with appropriate provincial standards. 3-4 years years' experience working in the pharmaceutical, biopharmaceutical, or health care industry. Patient Support Program experience is an asset. Travel Requirements/Hours Of Operation Must be able to travel up to 30% of time, including weekend or overnight. This may extend working hours to support operational and travel requirements. When not travelling, you will work 100% remotely, Monday-Friday between the hours of 9am and 5pm PST. Compensation $80000 - $83000/year, paid vacation, personal days and family benefits plan available. Vacancy We have 1 available position. #

What you’ll do

Manage patient support program activities as the primary contact for patients, healthcare professionals, and care teams, including clinic support, referral coordination, insurance navigation, and patient record management. Monitor patient progress and program KPIs, support audits and compliance, and collaborate with field and medical teams to improve service delivery and program operations.

Requirements

Requires a college or university degree, a nursing license in good standing under applicable provincial standards, and 3–4 years of experience in the pharmaceutical, biopharmaceutical, or healthcare industry. Patient Support Program experience and clinic or hospital experience are assets; candidates must be able to travel up to 30%, including occasional weekends or overnight trips.

Benefits

• Paid Vacation
• Personal Days
• Family Benefits Plan

Listed skills

• Reporting · Preferred
• Customer service · Preferred
• Regulatory Compliance · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Nursing
• Patient Case Management
• Patient Support Programs
• Patient Navigation
• Healthcare Professional Support
• Healthcare Systems Knowledge
• Insurance Coverage Navigation
• Patient Records Management
• KPI Monitoring
• Reporting
• Customer Service
• Clinic Support
• Regulatory Compliance
• Audit Participation
• Cross-Functional Collaboration
• CRM Optimization

Job areas

• Healthcare
• Customer Service & Support
• Management & Leadership

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