Collections Specialist

Job summary

Manage rent collection throughout the resident account lifecycle, including daily calls, follow-ups, delinquent balances, and past-resident accounts. Explain account charges, review final statements, issue notices in accordance with policy, and ensure collection activities comply with applicable laws and company procedures.

Job details

Apply Description Camden Homes and CooperZadeh Management are vertically integrated, privately-owned companies dedicated to providing housing solutions for the American workforce. With over 20 years of experience, we strive to transform lives one home at a time. Our mission is to help fulfill the American dream of home ownership by building quality homes that are available for sale or rent at affordable prices. We firmly believe that our people are fundamental to our success, which is why we embrace and uphold our six core values: Teamwork makes the dream work, Go all-in, Always do the right thing, Sweat the small stuff, Create happy energy, and Deliver "wow". As a Collections Specialist, you will play a vital role in managing rent collection activities throughout the entire life cycle, including handling past-due balances from previous residents. The first five days of a late rent payment are crucial for helping residents get back on track. From day one, you will diligently follow all necessary steps and procedures, executing them with care and precision. Your focus will be on ensuring that all rent collection efforts are carried out accurately, promptly, and proactively, particularly with residents who have delinquent rent payments or other outstanding charges. Do you possess exceptional attention to detail and excellent time management skills? Are you a confident communicator comfortable making calls and navigating challenging conversations? Do you take pride in efficiently managing your inbox and excel at ‘help me help you’ discussions? If so, this is an excellent opportunity to leverage those strengths. Requirements Responsibilities Deliver outstanding customer service with urgency, empathy, and professionalism. Drive collections performance to meet and exceed company goals. Consistently meet and surpass team performance metrics. Make daily rent collection calls and conduct follow-ups as needed to secure timely payments. Communicate with a sense of urgency that motivates residents to fulfill their rent obligations. Review final account statements thoroughly before submission to third-party collection agencies. Conduct difficult financial conversations with residents professionally and empathically while maintaining a collection-focused approach. Issue Notice-to-Vacate letters promptly to delinquent residents in accordance with policy. Follow up diligently on delinquencies to minimize outstanding balances. Stay current and compliant with state-specific regulations concerning rent collection and eviction processes. Assist residents by explaining ledger details, including late fees and other charges. Conduct all business in strict accordance with company policies, procedures, and relevant state and federal laws. Perform additional duties and responsibilities as assigned. Requirements Bachelor’s degree preferred or an equivalent combination of relevant work experience. Bilingual abilities are highly desirable. Ability to thrive in a fast-paced, highly regulated environment. Quick learner with the ability to master new software and produce timely, accurate reports. Capable of working independently as well as collaboratively within a team. Strong written and verbal communication skills, executed professionally. Passionate about customer service and committed to achieving goals. Comprehensive knowledge of and compliance with Fair Housing laws at all times. Benefits Competitive compensation Comprehensive health insurance including vision, dental, and life coverage Short-term and long-term disability insurance Unlimited paid time off (PTO) Access to an on-site gym A positive and supportive work environment After completing the Application Form, please proceed to complete the Candidate Survey to continue with the hiring process. You must complete the Candidate Survey to move forward to the next step. We are proud to be an equal opportunity employer. Camden Homes and CooperZadeh Management highly values and welcomes diversity, believing it enriches the communities we live and work in. We do not discriminate in our hiring process. Location: Dallas, TX Camden Homes and CooperZadeh Management are committed to fostering an inclusive and diverse workplace, free from discrimination based on race, ethnicity, national origin, sex, sexual orientation, gender identity, age, disability, religion, or any other characteristic protected by law.

What you’ll do

Manage rent collection throughout the resident account lifecycle, including daily calls, follow-ups, delinquent balances, and past-resident accounts. Explain account charges, review final statements, issue notices in accordance with policy, and ensure collection activities comply with applicable laws and company procedures.

Requirements

A bachelor's degree is preferred, or equivalent relevant work experience; bilingual abilities are highly desirable. Candidates should communicate professionally, provide strong customer service, work independently and collaboratively, learn software quickly, produce accurate reports, and comply with Fair Housing laws.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Unlimited Paid Time Off
• On-Site Gym
• Supportive Work Environment

Listed skills

• Time management · Preferred
• Collections · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Regulatory Compliance · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• report preparation · Preferred
• Conflict Resolution · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Rent Collection
• Collections
• Customer Service
• Communication
• Attention To Detail
• Time Management
• Delinquency Follow-Up
• Financial Conversations
• Account Statement Review
• Regulatory Compliance
• Fair Housing Compliance
• Conflict Resolution
• Report Preparation
• Software Proficiency
• Teamwork
• Bilingual Communication

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative
• Legal