988 Hub Coordinator - 988 Hub

CAMH is the lead for the coordination and administration of 9-8-8, the new national three-digit number for suicide prevention in Canada, that launched on November 30, 2023. 9-8-8 is Canada’s official three-digit national helpline for suicide prevention and emotional distress. This ground-breaking service is available 24/7/365 and accessible to everyone from coast to coast to coast. The 9-8-8 National Hub plays a pivotal role in providing front-line service for the 9-8-8 Suicide Crisis Helpline. The 9-8-8 National Hub provides 24/7 service via phone and text modalities. We are currently seeking a full-time, temporary (until April 2, 2027) 9-8-8 Hub Training Coordinator to join the National Hub training team. This role involves training new responders, implementing quality assurance measures, conducting performance assessments, offering real-time coaching, and fostering a positive and inclusive work environment. The training coordinator will collaborate with the supervision team and hub leadership to enhance service delivery and professional development opportunities for responders and supervisors. Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health. To learn more about CAMH, please visit their website at: www.camh.ca. To view our Land Acknowledgment, please click here.

The Training Coordinator is responsible for training new responders, implementing quality assurance measures, and conducting performance assessments for the 9-8-8 National Hub. They will also provide real-time coaching and collaborate with leadership to enhance service delivery and professional development.

Candidates must possess a post-secondary degree in a related field and at least two years of experience in a crisis or distress center. Strong knowledge of suicide prevention best practices and excellent communication skills are required.

• Defined benefit pension plan • Professional development opportunities

• Quality assurancePreferred

Identified from the job description. Confirm important requirements above.

• Crisis intervention
• Suicide prevention
• Training
• Quality assurance
• Performance assessment
• Real-time coaching
• Communication skills
• Active listening
• Empathy
• Flexibility
• Adaptability
• Collaboration
• Conflict resolution
• Sensitivity
• Diplomacy
• Courage
• Workplace Inclusivity
• Mental Health
• Strategic Planning
• Certified Associate In Materials Handling
• Leadership
• Innovation
• Mental Diseases
• Quality Assurance
• Coaching
• Social Change
• Suicide Intervention
• Coordinating
• Emotional Distress

• Healthcare
• Social Services
• Education
• Management & Leadership
• Hub Coordinator
• Quality Assurance Specialist
• Product Graders and Testers (except Foods and Beverages)
• Inspectors, Testers, Sorters, Samplers, and Weighers

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Aug 28, 2026

Posting language

English

Working hours

40 hours per week