Clinical Operations Coordination Leader - Centralized Staffing & Scheduling Office and Nursing Resource Unit

Original job posting

The Clinical Operations Coordination Leader manages the daily clinical and administrative functions of the Centralized Staffing & Scheduling Office and the Nursing Resource Unit. They ensure all units are adequately staffed in a safe and cost-efficient manner while facilitating collaboration across departments.

Job details

The Centralized Staffing & Scheduling Office (CSSO) is a new department that went live in spring 2026 serving all inpatient units, the Emergency Department, the Nursing Resource Unit, Clinical Externs, and Support Services teams (i.e., Food and Nutrition Services, Environmental Services, Security Services) with staffing and scheduling needs. With a robust team operating from 0600-0000, 7 days per week, the CSSO supports staffing and scheduling activities across the hospital, working closely with staff and leaders to ensure unit and department needs are met, in addition to launching a new scheduling module as part of Project HIVE. The Nursing Resource Unit (NRU) at CAMH is an internal staffing team currently comprised of Registered Nurses, Registered Practical Nurses, and Program Assistants, who deliver exceptional client care across all inpatient units and the Emergency Department (ED) at CAMH, in the event of strategically planned and unplanned staff absences. This team is looking to expand to include additional disciplines to meet CAMH’s staffing needs and will work with the CSSO in an integrated fashion. Reporting to the CSSO Manager, the full-time, temporary (until October 15, 2027) Clinical Operations Coordination Leader (COCL) will support the operation and coordination of both clinical and administrative functions for the CSSO and NRU. Success will be that all in-scope units/departments are adequately staffed in an operationally safe and cost-efficient manner at all times. This position is located at the Queen Street Site. The candidate must be available to work flexible hours, which may include weekends and evenings. RESPONSIBILITIES Key activities will include, but are not limited to: * Facilitating seamless collaboration and knowledge-sharing between the CSSO and NRU, along with unit/department leaders and other key stakeholders (e.g., People & Experience, Labour Relations, Patient Flow) * Assisting with the recruitment, onboarding, and orientation of clinical and administrative staff * Supervising the day-to-day work of the administrative team and ensuring that all in-scope units/departments are appropriately staffed in a safe, cost-efficient manner * Identifying and developing educational requirements and transitional supports for staff * Supporting the implementation of evidence-based practices and roll-out of corporate and quality improvement initiatives * Ensuring staff compliance with CAMH policies and procedures * Following up on complaints and incident reports * Assessing and reporting on key metrics (e.g., NRU utilization) * Participating in the ongoing optimization and expansion efforts of the CSSO and NRU and supporting process development and standardization efforts QUALIFICATIONS * Bachelor's degree in nursing, psychology, social work, healthcare administration, or a related field * If in a regulated health care discipline, must show proof of registration and be a member in good standing within their respective College * 2-3 years of relevant experience in a hospital setting; previous supervisory/management experience is required * Demonstrated knowledge and experience of mental health and addiction systems and an understanding of inpatient/ED service delivery across diverse patient populations * Able to effectively supervise the work activities of others and to provide leadership * Knowledge of human resource management practices in a unionized environment and demonstrated understanding of scheduling rules in the collective bargaining agreements * Proficiency with Microsoft Office applications, scheduling systems, and SharePoint * Strong communication, problem-solving, and conflict resolution skills * Able to work with persons of diverse ethnoracial and cultural backgrounds * Familiarity with financial and operational practices is an asset * Bilingualism (English/French) and/or proficiency in a second language is preferred and would be an asset Compensation & Benefits: * Salary is competitive and based on experience, with a hiring range of $93,822.73 – $117,278.41 per year. * Employees in this role may progress within the full pay range of $93,822.73 – $140,734.09 per year * CAMH’s Total Rewards: Includes participation in HOOPP defined benefit pension plan, flexible work arrangements, and ongoing professional development support. This role allows professionals to apply their expertise in a mission-driven environment dedicated to public health outcomes. If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted. CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital. CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment. CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges. We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know. Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health. To learn more about CAMH, please visit their website at: www.camh.ca. To view our Land Acknowledgment, please click here.

What you’ll do

The Clinical Operations Coordination Leader manages the daily clinical and administrative functions of the Centralized Staffing & Scheduling Office and the Nursing Resource Unit. They ensure all units are adequately staffed in a safe and cost-efficient manner while facilitating collaboration across departments.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess 2-3 years of hospital experience with supervisory responsibilities. Proficiency in scheduling systems and knowledge of unionized human resource practices are required.

Benefits

• Defined benefit pension plan
• Flexible work arrangements
• Professional development support

Listed skills

• Clinical Operations · Preferred
• Supervision · Preferred
• Conflict Resolution · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• SharePoint · Preferred
• Quality Improvement · Preferred
• Recruitment · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clinical operations
• Staffing and scheduling
• Supervision
• Conflict resolution
• Problem-solving
• Communication
• Human resource management
• Mental health systems
• Addiction systems
• Microsoft Office
• SharePoint
• Process development
• Quality improvement
• Recruitment
• Onboarding
• Nutrition Services
• Courage
• Support Services
• Hospital Experience
• Talent Recruitment
• Administrative Functions
• Quality Improvement
• Patient Flow
• Research
• Teaching
• Mental Health
• Management
• Strategic Planning
• Certified Associate In Materials Handling
• Social Work
• Collective Bargaining
• Conflict Resolution
• Disabilities
• Evidence-Based Practice
• Emergency Departments
• English Language
• French Language
• Leadership
• Health Administration
• Human Resource Management
• Psychology
• Incident Reporting
• Innovation
• Problem Solving
• Labor Relations
• Mental Diseases
• Nursing
• Employee Onboarding
• Operations
• Process Development

Job areas

• Healthcare
• Management & Leadership
• Administrative
• Human Resources
• Social Services
• Staffing and Scheduling Coordinator
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks