Information Specialist - 9-8-8

Job summary

The Information Specialist provides administrative, information management, and data reporting services to support the 9-8-8 Service & Operations portfolio. They are responsible for maintaining databases, coordinating meetings, and acting as a primary point of contact for service inquiries.

Job details

CAMH are currently seeking a full time, contract (1 Year) Information Specialist with the 9-8-8 Team In 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, [https://iaemup.fa.ocs.oraclecloud.com/fscmUI/redwood/recruiting-hiring/hiring/landing#:~:text=Posting%20description-,Information%20Specialist,-%2D] the new national three-digit number for suicide prevention in Canada, that launched November 30, 2023. 9-8-8 is Canada’s official three-digit national helpline for suicide prevention and emotional distress. This ground-breaking new service is available 24/7/365 and accessible to everyone from coast to coast to coast. CAMH is working closely with the federal government and key partners from different groups and communities, provinces, territories and building on our work on Talk Suicide Canada, to bring this high quality, evidence-based, equitable suicide prevention service to Canada. 9-8-8: Suicide Crisis Helpline is currently seeking a highly motivated and experienced Information Specialist to join our team in transforming the way people in Canada access support for suicide prevention and emotional distress. Reporting to the Program Manager, Service & Operations, the Information Specialist will provide administrative, information management and data reporting services to ensure the smooth and effective operation and information flow within 9-8-8’s Service & Operations portfolio. RESPONSIBILITIES Provide administrative and system support and reporting to ensure the efficient and effective operations of the 9-8-8 Service & Operations portfolio. Maintain and support the continuous improvement of trackers and databases including data entry, data validation processes, and report generation. Participate in special projects and initiatives to enhance the 9-8-8 service Coordinate meetings, events and presentations, providing logistical and operational support including scheduling, materials preparation, screen-sharing, and minute-taking. Support and participate in risk management, safety and quality improvement activities departmentally and CAMH-wide Collaborate effectively across teams within 9-8-8 and CAMH departments to support program and operational needs. Represent 9-8-8 as a first point of contact for inquires about the service, ensuring timely and professional communication and appropriate triage. QUALIFICATIONS The successful candidate must have a Bachelor’s Degree in Psychology, Social Science or health related field combined with two (2) years of related experience. Experience in mental health and/or academic setting is an asset. You will have proficiency with word processing, Outlook, Microsoft Office (Word, Excel, PowerPoint), and ability to learn new computer software systems. Familiarity with CRM systems (e.g. Oracle) would be an asset. Excellent interpersonal, written and verbal communication, organization skills and the ability to work effectively in a fast-paced dynamic team environment with minimal supervision are required. You will have sound analytical and problem-solving skills and must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be detail-oriented, flexible, adaptable and customer-service oriented. The candidate will possess the ability to work with individuals of diverse ethno racial and cultural backgrounds. Bilingualism (French/English) is an asset. You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is currently located at 60 White Squirrel Way. Salary Range: $29.67 – $36.57 per hour CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital. CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment. CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges. We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know. Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health. To learn more about CAMH, please visit their website at: www.camh.ca. To view our Land Acknowledgment, please click here.

What you’ll do

The Information Specialist provides administrative, information management, and data reporting services to support the 9-8-8 Service & Operations portfolio. They are responsible for maintaining databases, coordinating meetings, and acting as a primary point of contact for service inquiries.

Requirements

Candidates must hold a Bachelor’s Degree in Psychology, Social Science, or a health-related field with at least two years of relevant experience. Proficiency in Microsoft Office and strong interpersonal and analytical skills are required for this role.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Data Validation · Preferred
• Quality Improvement · Preferred
• Risk Management · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• CRM Systems · Preferred
• Data entry · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Information management
• Data reporting
• Data entry
• Data validation
• Report generation
• Meeting coordination
• Risk management
• Quality improvement
• Communication
• Problem-solving
• Analytical skills
• Customer service
• Microsoft Office
• Outlook
• CRM systems
• Data Reporting
• Courage
• Organizational Skills
• Bilingual (French/English)
• Self-Motivation
• Quality Improvement
• Microsoft Access
• Microsoft Word
• Microsoft Excel
• Research
• Teaching
• Mental Health
• Customer Relationship Management
• Strategic Planning
• Certified Associate In Materials Handling
• Customer Service
• Continuous Improvement Process
• Data Validation
• Data Entry
• Disabilities
• Word Processing
• Psychology
• Innovation
• Information Management
• Problem Solving
• Risk Management
• Mental Diseases
• Microsoft Outlook
• Operations
• Microsoft PowerPoint
• Presentations
• Professional Communication
• Program Management
• Screen Sharing

Job areas

• Healthcare
• Administrative
• Social Services
• Data & Analytics
• Information Specialist
• Data Specialist
• Database Designers and Administrators
• Data Warehousing Specialists
• Database Architects