Bilingual National Product Manager

Job summary

Act as the national technical expert for the product portfolio, managing Canadian certifications and providing high-level technical support. Deliver technical training to partners and support the implementation of new product launches across Canada.

Job details

This is a hands-on technical product role, not a traditional product strategy or go-to-market position. The successful candidate will become the national point person for our client product portfolio. Key Responsibilities Ensure required Canadian and provincial product certifications and approvals are obtained, maintained and valid. Serve as the primary national resource for product installations, design, configuration and technical escalations. Develop expert knowledge of our client product. Support product connectivity, including Wi-Fi, configuration and connected equipment. Work closely with technical and product counterparts in Germany and North America. Provide ongoing technical training and product education to Regional Sales Managers, consultants, dealer designers, kitchen planners and authorized partners. Support the technical setup and readiness of external kitchens used for RATIONAL Live Cooking demonstrations. Provide technical guidance to commercial kitchen consultants and designers and become a trusted product resource within the Canadian market. Support new product launches, technical documentation and field implementation across Canada. What We’re Looking For Fully bilingual French/English. Based in Mississauga/GTA. Experience with a machinery/equipment manufacturer, OEM or machinery distributor. Strong technical understanding of sophisticated installed equipment. Experience with Canadian equipment certification/compliance and CSA/UL-type environments. Experience with equipment installation, configuration, applications or technical troubleshooting. Comfortable with connected equipment, Wi-Fi, software or IoT technology. Strong technical trainer and presenter. Customer-facing, organized, detail-oriented and capable of independently managing national technical responsibilities. Comfortable travelling approximately 60% across Canada. Commercial kitchen equipment experience is not required. We are particularly interested in technical product professionals from machinery manufacturers or distributors who have experience supporting Canadian certifications, installations, connected equipment and an international/European manufacturing organization. The successful candidate will become the person the Canadian organization turns to for product knowledge, technical guidance, training and complex product situations. Additional Comments Bilingual French and English is Mandatory for this role.

What you’ll do

Act as the national technical expert for the product portfolio, managing Canadian certifications and providing high-level technical support. Deliver technical training to partners and support the implementation of new product launches across Canada.

Requirements

Must be fully bilingual in French and English with experience in machinery manufacturing, OEM, or distribution. Requires a strong technical background in installed equipment, CSA/UL compliance, and the ability to travel 60% of the time.

Listed skills

• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual French/English
• Product Certification
• Technical Troubleshooting
• IoT Technology
• Technical Training
• Equipment Installation
• CSA/UL Compliance
• Product Configuration
• Technical Presentation
• Project Management
• Customer Facing
• Wi-Fi Configuration

Job areas

• Manufacturing
• Engineering
• Management & Leadership
• Consulting
• Customer Service & Support