Customer Service Representative

Company: Seaway Express (A Division of Canada Cartage) Location: 605 Boundary Road, Cornwall, ON Join Our Team! Seaway Express is seeking a motivated, customer-focused Customer Service Representative to join our team in Cornwall, Ontario. As a trusted transportation provider serving Eastern Ontario and Western Quebec, we pride ourselves on delivering exceptional service to our customers. If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about providing outstanding customer service, we would love to hear from you. Key Responsibilities Respond to customer inquiries by phone and email in a professional and timely manner. Track and trace shipments while providing accurate updates to customers. Resolve customer concerns and shipment issues with a positive, solution-focused approach. Lead on all OS&D of delivered freight Enter and maintain accurate shipment information within the transportation management system (TMS). Review and audit customer freight rates to ensure billing accuracy and compliance with customer pricing agreements. Verify shipment details, accessorial charges, fuel surcharges, prior to invoicing. Prepare shipping documentation and process customer requests. Build and maintain strong relationships with customers through exceptional service. Support other administrative and operational duties as required. Qualifications Previous customer service experience, preferably in the transportation or logistics industry. Excellent verbal and written communication skills. Bilingual (English and French) an asset Strong organizational skills with the ability to manage multiple priorities. Proficiency with Microsoft Office (Outlook, Excel, and Word). Experience with transportation management software is considered an asset. Strong attention to detail and problem-solving abilities. Ability to work independently while contributing to a collaborative team environment. What We Offer Competitive compensation. Comprehensive benefits package. Opportunities for growth and development. Why Seaway Express? At Seaway Express, our people are our greatest asset. We are committed to providing exceptional service to our customers while creating a positive, respectful workplace where employees can build rewarding careers. If you're looking for an opportunity to make a difference and grow with an industry leader, we encourage you to apply.

The role involves responding to customer inquiries, tracking shipments, and resolving freight issues. It also requires maintaining accurate data in the TMS and auditing freight rates for billing accuracy.

Candidates should have previous customer service experience, preferably in logistics, and proficiency in Microsoft Office. Strong communication skills and bilingualism in English and French are considered assets.

• Competitive Compensation • Comprehensive Benefits Package • Opportunities For Growth And Development

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Shipment Tracking
• Problem Solving
• Transportation Management System
• Billing Audit
• Shipping Documentation
• Microsoft Office
• Bilingual English and French
• Communication Skills
• Organizational Skills

• Customer Service & Support
• Logistics
• Transportation
• Administrative

Minimum experience

0+ years

Apply by

Aug 28, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level