Front Desk Agent

Job summary

Register guests, assign rooms, manage reservations and group arrivals and departures, and provide information about hotel services and local attractions. Process checkouts and payments, balance cash and related records, follow safety procedures, and handle clerical, telephone, and customer service duties.

Job details

Overview Languages English Education No degree, certificate or diploma Experience 1 to less than 7 months On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Provide customer service Experience and specialization Computer and technology knowledge Central reservation system (CRS) Spreadsheet Additional information Work conditions and physical capabilities Attention to detail Fast-paced environment Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Flexibility Judgement Organized Reliability Team player

What you’ll do

Register guests, assign rooms, manage reservations and group arrivals and departures, and provide information about hotel services and local attractions. Process checkouts and payments, balance cash and related records, follow safety procedures, and handle clerical, telephone, and customer service duties.

Requirements

The posting requires English and lists experience of 1 to less than 7 months; no degree, certificate, or diploma is required. Candidates should be attentive, dependable, organized, flexible, client-focused, and effective communicators, with knowledge of central reservation systems and spreadsheets.

Listed skills

• Payment Processing · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Room Assignment
• Group Arrivals And Departures
• Room Reservations
• Hotel Information
• Local Area Information
• Guest Checkout
• Payment Processing
• Cash Balancing
• Emergency Procedures
• Clerical Duties
• Telephone Handling
• Customer Service
• Central Reservation System
• Spreadsheet Software
• Oral Communication

Job areas

• Hospitality
• Customer Service & Support
• Administrative

More jobs from Canadas Best Value Inn & Suites