Float Patient Care Coordinator

Job summary

The Float Patient Care Coordinator provides general clinic support, including greeting patients, managing appointments, and handling inquiries. They also collaborate with the interdisciplinary team to coordinate treatment plans and maintain accurate patient data.

Job details

Reference ID: 001-OATC-2206 Line of Business: Outpatient Clinics, Change Health Care Location: Brockville, ON (244 King Street West, Brockville, ON K6V 3R9, Canada) Position Type: Full-Time, Contract Vacancy Status: This Posting is in Replacement for an Existing Vacancy Hours: 30 Hours Per Week Compensation: $19.57 Per Hour WHAT YOU’LL LOVE ABOUT CATC: AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE: Compassion – we meet people where they are, ready to help Accountability – we take responsibility for outcomes Respect – we work well with others Excellence – we deliver exceptional experiences to everyone we encounter * Wellness: Healthcare Spending Account for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement. * Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System. * Preparation for the Future: Retirement Savings Plan (RRSP/DPSP). * Employee Recognition: Service Recognition Program. About the Position: The Float Patient Care Coordinator provides general support to the clinic. The ideal candidate is someone who has an understanding of addiction and co-occurring disorders and is comfortable in dealing with people in cases where they may need to help de-escalate and stabilize patients. A professional demeanor and the ability to communicate effectively with residents, family members, referents, and co-workers are required. The ability to maintain confidentiality of information is essential. YOUR DUTIES AND RESPONSIBILITIES: * Greets all patients and responds to all in-person, phone, and email inquiries from patients and families. * Maintains a high-level of competency with Accuro, scheduling appointments, information entry and assessment, data management, and document management. * Follows-up with patients to confirm appointments * Communicates with patients regarding appointments and external referrals if applicable. * Collaborates with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient. * Communicates with physicians, office managers and counsellors and pharmacy team around patient needs, change in status and all emergency situations. * Assists with office administration including ordering supplies and other duties that may be assigned. * Maintaining patient data information within excel to ensure all patient information is accurate and up to date. WHAT YOU’LL NEED TO HAVE: * Completion of a Medical Office Administrator program and or similar certificate is an asset. * Strong commitment to working with individuals living with addiction and mental health. * Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset. * Provision of a recent and acceptable Criminal Reference Check. * Current First Aid and CPR Certification is an asset. * Previous experience billing through EMR would be considered a definite asset * High Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook * Excellent interpersonal and communication skills, with an ability to clarify priorities amongst responsibilities. * Strong work ethic, applies judgment and discretion in his/her work * Detail oriented, accountable with good organizational and time management skills * Demonstrated ability to learn quickly and excellent problem-solving skills * Ability to work well with others in a fast-paced environment. ABOUT THE COMPANY Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada. CATC delivers services in a supportive, compassionate, and judgment-free environment. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience. Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs. Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap-around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals. Our inpatient treatment centres provide structured, 24/7 medically supported care in a safe and therapeutic environment for individuals who require intensive stabilization and recovery support. Care is focused on building a strong foundation for long-term recovery through accredited, evidence-based programming. Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals. As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

What you’ll do

The Float Patient Care Coordinator provides general clinic support, including greeting patients, managing appointments, and handling inquiries. They also collaborate with the interdisciplinary team to coordinate treatment plans and maintain accurate patient data.

Requirements

Candidates should have a Medical Office Administrator certificate or similar, along with a strong commitment to working with individuals in addiction and mental health. Proficiency in Microsoft Office and experience with EMR systems are highly valued.

Benefits

• Healthcare spending account
• Employee assistant programs
• Discounted goodlife fitness memberships
• Paid time off for vacation
• Wellness days
• Retirement savings plan
• Service recognition program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• First Aid · Preferred
• Problem solving · Preferred
• CPR · Preferred
• interpersonal skills · Preferred
• Mental Health Support · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Billing · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical office administration
• Customer service
• Addiction support
• Mental health support
• Accuro
• Data management
• Document management
• Microsoft office
• Interpersonal skills
• Communication skills
• Problem-solving
• Time management
• De-escalation
• First aid
• Cpr
• Billing
• Follow-Up Care
• Care Coordination
• Document Management
• Office Administration
• Professionalism
• Accountability
• Time Off Management
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Treatment Planning
• Strong Work Ethic
• Compassion
• Quick Learning
• Microsoft Excel
• Artificial Intelligence
• Mental Health
• Medical Records
• Customer Service
• Communication
• Confidentiality
• Learning Management Systems
• Data Management
• Electronic Medical Record
• Problem Solving
• Microsoft Outlook
• Microsoft Office
• Microsoft PowerPoint
• Time Management
• Setting Appointments
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Social Services
• Patient Care Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers

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