Human Resources Manager / Business Partner

Job summary

The Human Resources Manager leads and develops the HR team while overseeing daily HR operations, ensuring the effective delivery of services including recruitment, employee relations, performance management, and compliance. This role also acts as a strategic partner to leadership and a trusted advisor to employees to cultivate a positive workplace culture.

Job details

Reference ID: 001-CATC-61 Line of Business: Shared Services Location: 175 Commerce Valley West, Markham, ON, L3T 7P6. Position Type: Permanent Full-Time (3 days in-office, and 2 days work-from-home) Vacancy Status: This is a new opportunity as part of team expansion. Hours: 40 hours per week. Compensation: $85,000 to $110,000 WHAT YOU’LL LOVE ABOUT CATC: * Wellness: Group Benefits Plan for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement. * Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System. * Preparation for the Future: Retirement Savings Plan (RRSP/DPSP). * Employee Recognition: Service Recognition Program. ABOUT THE POSITION: Reporting to the HR Director, the Human Resources Manager is responsible for leading and developing the HR team while overseeing the day-to-day operations of the HR department. This role ensures the effective delivery of HR services including recruitment, employee relations, labour relations, performance management, compliance, training, and health & safety. The HR Manager acts as a strategic partner to leadership and a trusted advisor to employees, helping cultivate a positive, inclusive, and high-performing workplace culture. WHAT YOU’LL NEED TO HAVE: Education & Experience * Bachelor’s degree in Human Resources, Business Administration, or related field * HR designation (CHRP or CHRL) completed or in progress. * 5+ years of progressive HR experience, with at least 2 years in a leadership or managerial role. * Experience working in a unionized environment is required. * Experience within a healthcare environment would be considered a strong asset. * Joint Health and Safety Certification would be an asset. Knowledge, Skills & Abilities * Strong understanding of employment laws and HR compliance requirements. * Excellent interpersonal, communication, and conflict-resolution skills. * Ability to build trust, influence stakeholders, and drive organizational outcomes. * Proven leadership, coaching, and team development capabilities. * High degree of confidentiality, professionalism, and sound judgment. * Experience working with ADP is an asset. Work Environment & Travel * Hybrid work environment (3 days in office and 2 days working from home). * Occasional travel for training, recruitment, or other organizational initiatives. YOUR DUTIES AND RESPONSIBILITIES: Team Leadership & HR Operations * Provide coaching, mentorship, and performance guidance to members of the HR team. * Oversee daily HR operations to ensure consistency, quality, and compliance with policies and regulations. * Prioritize and delegate tasks effectively to support organizational needs. * Drive continuous improvement across HR processes and workflows. Employee/Labour Relations & Employee Engagement * Serve as a primary escalation point for complex employee relations matters. * Conduct investigations, recommend corrective actions, and ensure fair and consistent application of policies. * Foster a culture of engagement, communication, and collaboration across the organization. * Collaborate with managers and union representatives on collective agreement provisions and resolving grievances and assists in responding to day-to-day issues within a union environment. * Consult with managers on progressive discipline as needed. * Assist with the implementation and administration of the employee engagement survey process for the organization by preparing reports, sharing results and coaching leaders on action planning. * Assists with leading the employee engagement committee Recruitment & Talent Acquisition * Supervise recruitment activities including sourcing strategies, candidate screening, and selection processes. * Partner with hiring managers to forecast staffing needs and ensure a positive candidate experience. * Manage recruitment tools and applicant tracking processes. * Make recommendations for changes and improvements to recruitment practices ensuring regulatory compliance. * Complete offers and ensure appropriate on-boarding using standardized tools and templates. * Ensure completion of appropriate documentation. * Short list candidates for hiring manager consideration. * Track probationary status employees with managers. Performance Management * Participate in the implementation of the performance management cycle, including goal setting, coaching, and annual reviews. * Coach managers to give constructive feedback and manage performance effectively. Policy, Compliance & Risk Management * Maintain compliance with provincial and federal employment laws. * Review, update, and communicate HR policies and procedures. * Mitigate employment-related risks through proactive practices and training. * Participates in the development and day-to-day management of occupational health & safety initiatives. * Prepares standard reports as needed. Compensation * Support compensation planning, market assessment and salary reviews. * Analyze HR metrics to inform workforce planning. Learning & Development * Identify training needs and oversee learning programs for managers and employees. * Promote professional development opportunities and HR best practices. * Support organizational change initiatives through education and communication. AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE CARE: Compassion – we meet people where they are, ready to help Accountability – we take responsibility for outcomes Respect – we work well with others Excellence – we deliver exceptional experiences to everyone we encounter ABOUT THE COMPANY Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada. CATC delivers services in a supportive, compassionate, and judgment-free environment. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience. Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs. Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap-around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals. Our inpatient treatment centres provide structured, 24/7 medically supported care in a safe and therapeutic environment for individuals who require intensive stabilization and recovery support. Care is focused on building a strong foundation for long-term recovery through accredited, evidence-based programming. Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals. Please visit www.canatc.ca [https://www.canatc.ca] for more information! Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

What you’ll do

The Human Resources Manager leads and develops the HR team while overseeing daily HR operations, ensuring the effective delivery of services including recruitment, employee relations, performance management, and compliance. This role also acts as a strategic partner to leadership and a trusted advisor to employees to cultivate a positive workplace culture.

Requirements

Candidates must possess a Bachelor’s degree in a related field and an HR designation (CHRP or CHRL) completed or in progress, along with over 5 years of progressive HR experience, including at least 2 years in a leadership role. Experience in a unionized environment is required, and knowledge of employment laws and strong conflict-resolution skills are essential.

Benefits

• Group Benefits Plan
• Employee Assistant Programs
• Discounted GoodLife Fitness Memberships
• Paid Time Off For Vacation
• Wellness Days For Illness
• Mental Health Days
• Bereavement Leave
• Professional Development
• Lunch & Learn Sessions
• Retirement Savings Plan (RRSP/DPSP)
• Service Recognition Program

Listed skills

• Recruitment · Preferred
• Training · Preferred
• Leadership · Preferred
• Health · Preferred
• Compliance · Preferred
• management · Preferred
• Process · Preferred
• Communication · Preferred
• Development · Preferred
• Coaching · Preferred
• Time · Preferred
• positive · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• HR Operations
• Employee Relations
• Labour Relations
• Performance Management
• Compliance
• Recruitment
• Talent Acquisition
• Conflict Resolution
• Coaching
• Mentorship
• Investigations
• Collective Agreement Provisions
• Grievance Resolution
• Occupational Health & Safety
• ADP

Job areas

• Human Resources
• Management & Leadership
• Healthcare
• Administrative
• Social Services

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