Dental Administrator

Job summary

Oversee daily front-office operations, including patient scheduling, check-in/out, and the maintenance of accurate patient records. Coordinate treatment plans, process insurance claims, and ensure clear communication regarding financial matters and payments.

Job details

Company Description Canadian Dental Services Corporation (CDS) partners with dentists across Canada to elevate clinical excellence, enhance patient experiences, and strengthen practice performance. The organization provides best-in-class operational and strategic support to dental practices and their in-office teams, enabling high-quality patient care and consistent, reliable service. With 10 years of focused experience, CDS offers a practical, proven understanding of how successful dental offices operate. Its commitment to excellence has been recognized with multiple Business Excellence Awards for 2025 and 2026, reflecting strong, long-term partnerships with dentists nationwide. Role Description The Dental Administrator is a full-time, on-site role based in Medicine Hat, AB, responsible for overseeing daily front-office operations in a busy dental practice. This role manages patient scheduling, check-in and check-out processes, and maintains accurate patient records and documentation. The Dental Administrator coordinates treatment plans and billing, processes insurance claims, and ensures timely payments and clear communication with patients about financial matters. The role supports dentists and clinical team members by organizing workflow, maintaining office supplies and equipment, and helping ensure compliance with clinic policies and regulatory requirements. The Dental Administrator also contributes to a welcoming, professional environment by addressing patient inquiries, resolving issues, and promoting a positive patient experience. Qualifications Strong customer service orientation, with the ability to communicate clearly, manage patient expectations, and support a high-quality, patient-centered experience. Prior experience in a dental or healthcare office setting, with knowledge of appointment scheduling, billing, and insurance workflows. Excellent organizational, time-management, and multitasking skills, with attention to detail and accuracy. Strong interpersonal and communication skills, with a professional, respectful approach to working with diverse patients and team members. High school diploma required; post-secondary education in office administration, healthcare administration, or a related field is an asset.

What you’ll do

Oversee daily front-office operations, including patient scheduling, check-in/out, and the maintenance of accurate patient records. Coordinate treatment plans, process insurance claims, and ensure clear communication regarding financial matters and payments.

Requirements

Requires a high school diploma and prior experience in a dental or healthcare office setting. Candidates must possess strong customer service, organizational, and communication skills.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Office Administration · Preferred
• Multitasking · Preferred
• Billing · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Scheduling
• Billing
• Insurance Claims Processing
• Customer Service
• Office Administration
• Time Management
• Multitasking
• Interpersonal Communication
• Patient Record Management
• Workflow Organization

Job areas

• Healthcare
• Administrative
• Customer Service & Support