Patient Care Specialist

Job summary

Contact patients by phone, including those due or overdue for dental care, and schedule appointments according to clinic availability and patient needs. Provide a professional and empathetic experience, document interactions accurately, follow established processes, and coordinate with the Patient Support Centre team.

Job details

Share This Job Patient Care Specialist Company: Canadian Dental Services Corp. Location: Toronto, ON Type: Contract Description Launch Your Healthcare Career with CDS Location: Corporate Head Office (Yonge and Bloor) Type: Temporary, short-term assignment (May require to work in evenings and weekends) | Entry-Level | Students Welcome About Canadian Dental Services (CDS) At CDS, we’re not just running dental clinics — we’re reimagining the way Canadians experience oral healthcare. We own and operate clinics across the country, ensuring patients receive exceptional care through innovation, compassion, and operational excellence. We believe our people are our strongest advantage. That’s why we invest in ambitious, high-potential individuals who want more than just a job — they want a career with purpose, growth, and impact. What You'll Be Doing As a Temporary Patient Care Specialist, you will receive focused onboarding and support to help you quickly become comfortable with the role. Connecting with patients by phone and supporting their appointment needs. Reaching out to patients who are due or overdue for dental care. Scheduling appointments based on clinic availability and patient needs. Providing a professional, friendly, and empathetic patient experience. Accurately documenting patient interactions and appointment information. Following established communication, scheduling, and escalation processes. Working closely with the Patient Support Centre team to support daily priorities and patient-care objectives. This isn’t just about booking appointments — it’s about becoming a trusted voice for patients and learning the skills that will carry you into leadership. Building Your Foundation Master patient communication and service strategies. Learn the operational systems that make healthcare run efficiently. Gain insight into every step of the patient journey. Practice & People Leadership Prepares you for a career in Healthcare Industry. Develops skills in leadership, people management, and clinic operations. Who We’re Looking For Current or recent university graduates or early-career professionals in health sciences, business, communications, or related fields. Exceptional interpersonal and communication skills. A genuine passion for healthcare and patient experience. Ambition to learn, grow, and leadership Why Choose CDS A clear, supported career path from day one — no guesswork. Mentorship from seasoned healthcare leaders committed to your growth. Opportunities nationwide across our extensive clinic network. Work that matters — every call you make contributes to better health outcomes. A culture of growth and innovation where your ideas are valued. Your future in healthcare leadership starts here. If you’re ready to turn your ambition into action, join CDS and begin the journey to becoming one of tomorrow’s leaders in the dental industry. Canadian Dental Services is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please inform us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What you’ll do

Contact patients by phone, including those due or overdue for dental care, and schedule appointments according to clinic availability and patient needs. Provide a professional and empathetic experience, document interactions accurately, follow established processes, and coordinate with the Patient Support Centre team.

Requirements

The posting seeks current or recent university graduates or early-career professionals in health sciences, business, communications, or a related field. Candidates should have strong interpersonal and communication skills, a genuine interest in healthcare and patient experience, and an ambition to learn and grow into leadership.

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Communication
• Customer Service
• Appointment Scheduling
• Interpersonal Skills
• Empathy
• Accurate Documentation
• Healthcare Operations
• Patient Experience
• Communication Processes
• Escalation Processes
• Leadership
• People Management
• Clinic Operations

Job areas

• Healthcare
• Customer Service & Support
• Management & Leadership

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