Grocery Department Supervisor-EN

Job summary

The Department Supervisor manages retail operations, including layout planning, inventory procurement, and supplier relations. They are also responsible for supervising staff and ensuring high levels of customer satisfaction for Canadian Armed Forces members.

Job details

CFMWS – WHERE PURPOSE MEETS PASSION! At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events. Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services. As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact. THE ROLE As a Department Supervisor, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF) and in assisting them, you are helping your community. You plan the department’s layout, shelf arrangement, signs, and displays all while ordering merchandise to ensure shelves are well stocked and meet customer requirements. You verify the integrity of inventory on a regular basis, prepare purchase orders and deal with suppliers and vendors. You supervise employees and deal with customer concerns or complaints to ensure customer satisfaction. The Department Supervisor may also provide a variety of other retail services, including regular retail services, dry cleaning, lottery services, self-serve gas services, and postal services. You will operate Point of Sales systems, the debit/credit machine, and maintain a float. You may take and prepare food and beverage orders and prepare takeout food, while ensuring cleanliness of food service and eating areas. This is a role where everyone works as one team using modernized technology and an understanding of the unique pressures and rewards of military service to provide the best customer experience for our members and to simplify and improve their lives. If you thrive in a customer focused environment and in a culture that is passionate about exceeding customer expectations, this is the opportunity for you. Qualifications Needed Education, Certifications and Licenses An acceptable combination of education, training, and experience Food Handling Certification, as required Experience In visual merchandising In cash handling In personnel administration In food and beverage preparation, as required In food and beverage service, as required Competencies Client focus, organizational knowledge, communication, innovation, teamwork and leadership Language Requirements French Essential Benefits Available Health Benefits: Employee and Family Assistance Program Work Life Balance: Vacation pay. Retirement Planning: Group Savings Plans. Learning and Development: Free second language training. Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits Other Information Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg). This is an on-site position with an assigned work location. CANEX: From specialized tactical gear and mess kits to everyday groceries, CANEX is a unique retail operation that supports our troops and the military family lifestyle. CANEX has 35 retail, convenience and grocery stores on Bases, Wings and Units across Canada, two retail stores in Europe, under the NATEX brand, and CANEX.ca. No matter where they’re posted, Canadian military families have access to the goods and services they need. START DATE September 28, 2026 INCLUSION AND ACCOMMODATION CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. Quebec

What you’ll do

The Department Supervisor manages retail operations, including layout planning, inventory procurement, and supplier relations. They are also responsible for supervising staff and ensuring high levels of customer satisfaction for Canadian Armed Forces members.

Requirements

Candidates need an acceptable combination of education and experience in merchandising, cash handling, and personnel administration. Food Handling Certification and proficiency in French are required.

Benefits

• Employee and Family Assistance Program • Vacation pay • Group Savings Plans • Free second language training

Listed skills

• Teamwork · Preferred
• Leadership · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Visual Merchandising
• Cash Handling
• Personnel Administration
• Food and Beverage Preparation
• Food and Beverage Service
• Inventory Management
• Point of Sales Systems
• Leadership
• Client Focus
• Communication
• Teamwork
• Innovation
• Organizational Knowledge

Job areas

• Retail
• Management & Leadership
• Food & Beverage
• Customer Service & Support
• Logistics