Hospitality Supervisor-EN

Job summary

The Mess Supervisor provides hands-on assistance in planning, organizing, and supervising mess activities, bar service, and daily operations. They are responsible for training staff, managing schedules, and ensuring a high-quality customer experience while maintaining health and safety standards.

Job details

CFMWS – WHERE PURPOSE MEETS PASSION! At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events. Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services. As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact. THE ROLE As a Mess Supervisor (Hospitality Supervisor), you provide an excellent customer experience in our military messes. During big events to every day moments, you will build a rapport with the military community while utilizing your operational and hospitality experience. Military messes are places where Canadian Armed Forces (CAF) members come together to socialize and foster morale. The Mess Supervisor (Hospitality Supervisor) provides hands-on assistance in planning, organizing, supervising mess activities, bar service and mess operations. You will supervise and train employees, prepare work schedules and ensure their accuracy for payroll. You will ensure strict requirements for health, hygiene and safety. You will interact directly with clientele, taking orders and assisting with set up and take down of functions. This is a role where everyone works as one team to provide the best customer experience for our members and contributes in creating a positive workplace. If you thrive in a customer focused environment, enjoying being part of a team - this opportunity is for you! Qualifications Needed Education, Certifications and Licenses High school diploma AND several years of experience in the food and beverage service, or a related hospitality field Must be of legal age to serve alcohol (ON) Must possess a Responsible Service of Alcohol certification (ON) Valid Driver’s Licence (ON), an asset Experience In providing hospitality and bar operations services In budget administration In cash handling In preparing bank deposits and floats In event planning and organizing In inventory control In personnel administration Competencies Client focus, organizational knowledge, communication, innovation, teamwork and leadership. Language Requirements English Essential, Bilingual (English and French) an asset Reading: Functional Writing: Functional Oral: Functional Benefits Available Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance. Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days. Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans. Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training. Perks: Discounts through CF One Member Appreciation. Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits Other Information Perform heavy lifting, carrying, pulling and/or pushing (i.e. more than 50 lbs/23 kg) This is an on-site position with an assigned work location. This Category I unionized position is open to all interested parties. Preference will be granted in accordance with the Collective Agreement for the PSAC bargaining unit for NPF Category I employees at CFB Kingston. START DATE As soon as possible INCLUSION AND ACCOMMODATION CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. Ontario

What you’ll do

The Mess Supervisor provides hands-on assistance in planning, organizing, and supervising mess activities, bar service, and daily operations. They are responsible for training staff, managing schedules, and ensuring a high-quality customer experience while maintaining health and safety standards.

Requirements

Candidates must hold a high school diploma and possess several years of experience in food and beverage or hospitality. Additionally, they must be of legal age to serve alcohol and hold a Responsible Service of Alcohol certification.

Benefits

• Drug coverage • Healthcare spending account • Virtual care • Employee and family assistance program • Mental health support • Travel insurance • Dental • Vision • Life insurance • Disability insurance • Paid vacation • Family related leave • Personal days • Defined benefit pension plan • Group savings plans • Professional association memberships • Online learning opportunities • Second language training • Discounts

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Inventory Control · Preferred
• Training · Preferred
• Leadership · Preferred
• Cash handling · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hospitality management
• Bar operations
• Staff supervision
• Customer service
• Budget administration
• Cash handling
• Event planning
• Inventory control
• Personnel administration
• Health and safety compliance
• Training
• Communication
• Leadership
• Teamwork
• Client focus
• Innovation

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Government & Public Sector