Director of Programs and Operations

Job summary

About CHCA The Canadian Home Care Association (CHCA) is a national not-for-profit membership association dedicated to advancing home and community care across Canada. In partnership with our members, the CHCA facilitates knowledge sharing, creates connections, and informs policy and practices for integrated home and community care for all Canadians. We work closely with our members, community and sector partners, funders, and government stakeholders to strengthen the delivery of quality care and support services for Canadians. Position Summary Reporting to the CEO, the Director of Programs a…

Job details

About CHCA The Canadian Home Care Association (CHCA) is a national not-for-profit membership association dedicated to advancing home and community care across Canada. In partnership with our members, the CHCA facilitates knowledge sharing, creates connections, and informs policy and practices for integrated home and community care for all Canadians. We work closely with our members, community and sector partners, funders, and government stakeholders to strengthen the delivery of quality care and support services for Canadians. Position Summary Reporting to the CEO, the Director of Programs and Operations plays a central leadership role at CHCA. This position is responsible for overseeing organizational operations, managing funded projects, and supporting membership and community engagement initiatives. Working closely with the CEO, CFO, and the broader CHCA team, the Director ensures the organization runs effectively, meets funder and regulatory obligations, and advances its strategic priorities. Along with the CEO, the Director also serves as a public-facing representative of CHCA, fostering a collaborative, warm, and mission-driven environment across staff, members, partners, and the broader home care community. Key Responsibilities 1. Operations Management The Director oversees the day-to-day operations of CHCA, including: Managing organizational communications and social media presence to reflect the CHCA brand and mission. Overseeing office management and the remote work environment, including platforms such as WordPress, Microsoft 365, and SharePoint. Ensuring effective oversight of organizational systems, risk management, and operational performance across the agency. Overseeing data collection, analysis, documentation, and reporting processes that support performance monitoring, accountability, and evidence-informed decision-making. Ensuring all activities and operations are conducted in compliance with funder requirements, applicable legislation, and relevant regulatory standards. 2. Project Management CHCA administers a portfolio of funded projects in partnership with research, training, and granting organizations. The Director is responsible for: Managing the overall operations, activities, and finances of funded projects, ensuring adherence to project timelines, budgets, and deliverables. Integrating project activities and results with broader CHCA programming and strategic goals. Liaising with funders and partners to ensure accountability, strong relationships, and effective project reporting. Supporting grant writing and preparation of funding applications in collaboration with the CEO and other team members. Preparing reports for the CEO, Board, and funding partners on program participation, outcomes, and financial performance. Developing and managing the annual program budget with appropriate oversight and accountability. 3. Team Leadership and Professional Development Supervise and mentor staff, and interns as appropriate. Provide ongoing supervision, coaching, and performance feedback to direct reports. Support orientation and onboarding for new staff. Foster a collaborative, supportive, and team-oriented work environment aligned with CHCA's values. Contribute to strategic planning and program evaluation in partnership with the CEO. 4. Membership and Stakeholder Engagement As a membership association, CHCA's relationships with its members and sector partners are central to its mission. The Director will: Build and maintain strong relationships with members, community agencies, sector partners, funders, and government stakeholders to advance collaboration and organizational impact. Foster strategic partnerships with other agencies, including opportunities for shared services, back-office support, and sector collaboration. Serve, alongside the CEO, as a public representative of CHCA at community events, sector tables, committees, working groups, funder meetings, and collaborative initiatives. Support and strengthen constructive relationships with members through proactive communication, accountability, and strategic engagement. Participate in fundraising and community engagement activities to advance annual goals and long-term organizational sustainability. Collaborate with outreach and marketing efforts to enhance program and organizational visibility. 5. Event Planning • Lead and coordinate planning for CHCA events, including annual summits, sector convenings, member meetings. • Manage logistics, communications, and follow-up for organizational events to ensure high-quality execution. • Collaborate with the team to integrate events into broader engagement and outreach strategies. Qualifications and Experience Post-secondary education in nonprofit management, public administration, health sciences, social work, business, or a related field; equivalent experience will be considered. Minimum 5 years of progressive experience in program management, operations, or a leadership role, preferably within the not-for-profit or community health sector. Demonstrated experience managing funded projects, including financial oversight, reporting, and funder relations. Proven ability to build and sustain partnerships with diverse stakeholders, including government, funders, and community organizations. Experience with grant writing, reporting, and fundraising activities. Strong organizational and project management skills with the ability to manage multiple priorities and deadlines. Excellent written and verbal communication skills, including experience with social media and organizational communications. Proficiency with Microsoft 365, SharePoint, and WordPress; comfort working in a remote environment. Event planning experience is an asset. Bilingualism (English/French) is considered an asset. Familiarity with the Canadian home and community care sector is a strong asset. What CHCA Offers Salary range of $85,000 – $120,000, commensurate with experience. A flexible, remote-friendly work environment. A collaborative and mission-driven team committed to quality home and community care across Canada. Meaningful work at the intersection of health policy, community partnerships, and systems change. How to Apply Please submit a cover letter and resume to chca@cdnhomecare.ca by July 24, 2026. We thank all applicants for their interest; only those selected for an interview will be contacted. CHCA is committed to equity, diversity, and inclusion. We encourage applications from individuals who reflect the diversity of the communities we serve, including those from equity-deserving groups.

What you’ll do

The Director of Programs and Operations oversees organizational operations, manages funded projects, and supports membership and community engagement initiatives. They ensure the organization runs effectively and meets funder and regulatory obligations while advancing strategic priorities.

Requirements

Candidates should have post-secondary education in a relevant field and a minimum of 5 years of progressive experience in program management or operations. Experience in managing funded projects and strong communication skills are essential.

Listed skills

• Dedicated · Preferred
• collaborative · Preferred
• Collaboration · Preferred
• Microsoft · Preferred
• Leadership · Preferred
• Health · Preferred
• Planning · Preferred
• management · Preferred
• Communication · Preferred
• Reporting · Preferred
• Communication Skills · Preferred
• Fundraising · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program Management
• Operations Management
• Project Management
• Financial Oversight
• Stakeholder Engagement
• Grant Writing
• Communication
• Team Leadership
• Event Planning
• Data Analysis
• Risk Management
• Social Media
• Microsoft 365
• SharePoint
• WordPress
• Bilingualism