Team Lead, Cloud Infrastructure

Location: Toronto or Ottawa Why is this role important? The Team Lead, Cloud Infrastructure is responsible for leading and maintaining high-quality, cloud infrastructure service activities that ensure a consistent and efficient customer experience in accessing CIHI’s products and services both internally and externally. This role oversees day-to-day operations, process improvements, and strategic initiatives related to infrastructure operational deliverables and supporting tools, while fostering collaboration across teams and managing staff performance. What you'll do 1. Supervise, coach and develop a high performing team; oversee all operational activities by assigning work, setting objectives, monitoring performance and fostering a culture of continuous learning and improvement. 2. Lead and coordinate project and work plan activities, monitor progress, identify issues, and report to management following CIHI Project Management Office guidelines. 3. Plan and implement strategies to engage internal and external stakeholders, build consensus, and improve processes related to client enrollment, access to CIHI products, and data requirements. 4. Develop and implement best practices to ensure services are well documented, tested, and compliant with CIHI’s security, privacy, and confidentiality policies. 5. Facilitate collaboration between technology services and other CIHI teams to harmonize products, services, and business processes, ensuring coordinated delivery and matrix management of cross-functional staff. 6. Oversee ongoing maintenance and long-term planning for tools and applications used by the team, managing the project lifecycle for annual updates. 7. Develop comprehensive knowledge of CIHI programs and services to drive best practice initiatives, continuous quality improvement, and client awareness. What you'll bring to the table • Undergraduate degree in Computer Science, Information Technology, Health Information, Business Information or related field, or equivalent combination of education and related experience. • Minimum 5 years experience in administration of Microsoft Windows environments, Office 365, Cloud(AWS) and Network Administration. • Minimum 1–3 years of supervisory experience. • Strong leadership, communication, interpersonal, presentation, and facilitation skills. • Proven consensus-building and negotiation abilities. • Ability to lead and collaborate within multidisciplinary teams and diverse stakeholder groups. • Strong conceptual thinking, problem-solving, and decision-making skills. • Advanced proficiency in Microsoft Office, including MS Project. • Experience with client services, application support, software vendor relationships, and/or project management experience. • Experience with workflow processes (LEAN) is an asset.

The Team Lead, Cloud Infrastructure is responsible for leading cloud infrastructure service activities and ensuring a consistent customer experience. This includes overseeing operations, process improvements, and strategic initiatives while managing team performance.

Candidates should have an undergraduate degree in a related field and a minimum of 5 years of experience in relevant technologies. Supervisory experience and strong leadership skills are also required.

• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Communication
• Interpersonal Skills
• Presentation Skills
• Facilitation Skills
• Problem-Solving
• Decision-Making
• Project Management
• Client Services
• Application Support
• Microsoft Office
• Cloud Administration
• Network Administration
• Process Improvement
• Collaboration
• Consensus-Building

• Technology
• Management & Leadership
• Healthcare
• Consulting
• Data & Analytics

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Aug 12, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level