Customer Service Manager

Job summary

Supervise drivers and assigned routes, improve route productivity, train employees, and monitor driving and account service quality. Investigate customer complaints, develop and implement safety procedures, support customer and employee retention, and prepare management reports.

Job details

Canadian Linen and Uniform Services Company is looking for an experienced Route Manager/Customer Service Manager who will be responsible for the overall daily supervision of driver’s on assigned routes. The ideal candidate will need to have prior experience in route supervision in a fast-paced environment. What you’ll do: Direct, supervise and manage drivers and assigned routes; Develop strategies to optimize route productivity; Train new employees in use of equipment, safety and driving hazards; Provide employee supervision and problem solving; Ride with drivers to detect errors in driving the vehicle or servicing accounts; Direct research into causes of customer complaints; Assist in researching, analyzing, designing and implementing routes; Design and implement safety policies and procedures; Maintain employee and customer retention rate through active communication and problem-solving efforts; Create presentations and other management-level reports; Performs other duties as assigned or requested. We are looking for individuals who are: Bachelor's degree is preferred but equivalent experience will be considered; Valid driver's license with clean driving record (we require a Driver’s abstract); 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience; 2+ years of management experience (including training and development); Working knowledge of Microsoft Office (Outlook, Word and Excel); Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis; Customer-focused and detailed oriented; Excellent communication and interpersonal skills; Excellent time management and problem-solving skills. What’s in it for you: Job stability: Canadian Linen has been employing people for over 100 years in Canada Competitive pay rate Great benefits and employee assistance program Ongoing training and mentoring Great teammates and collaborative work environment Consistently growing company that promotes from within Compensation: The salary rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges from $70,000-$75,000 depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.

What you’ll do

Supervise drivers and assigned routes, improve route productivity, train employees, and monitor driving and account service quality. Investigate customer complaints, develop and implement safety procedures, support customer and employee retention, and prepare management reports.

Requirements

A bachelor's degree is preferred, though equivalent experience may be considered; candidates need at least two years of relevant customer service, account management, delivery driving, or sales experience and two years of management experience. Requirements also include a valid driver's license with a clean record, Microsoft Office knowledge, physical ability to lift up to 50 pounds regularly, and strong customer service, communication, time management, and problem-solving skills.

Benefits

• Competitive Pay
• Great Benefits
• Employee Assistance Program
• Ongoing Training And Mentoring
• Collaborative Work Environment
• Promotion From Within

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Account Management · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Route Supervision
• Route Optimization
• Employee Supervision
• Training And Development
• Customer Service
• Account Management
• Problem-Solving
• Customer Complaint Resolution
• Safety Policies And Procedures
• Communication
• Interpersonal Skills
• Time Management
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Driving

Job areas

• Management & Leadership
• Logistics
• Transportation
• Customer Service & Support
• Security & Safety

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