Account Manager

Job summary

Manage and grow a portfolio of customer accounts by building relationships, conducting regular meetings, identifying sales opportunities, preparing proposals, and coordinating product and service delivery. Monitor account performance, resolve service issues, manage renewals and onboarding, maintain CRM records, and collaborate with sales and operations to support local market growth.

Job details

Company Description Canadian Linen / Québec Linge is one of the largest uniform, linen, and workplace supply companies in Canada, serving organizations across diverse industries nationwide. The company provides comprehensive solutions including uniforms, washroom supplies, first aid products, floor mats, mops, towels, table linens, and more to help businesses operate efficiently. Known as a strategic business partner, Canadian Linen / Québec Linge focuses on quality, service, and innovation while handling the details so customers can focus on their core operations. With over 100 years of experience and a reputation as “The People You Can Count On®,” the company offers stable, long-term career opportunities. Additional information is available at www.canadianlinen.com and www.quebec-linge.com. Role Description The Account Manager is a full-time, hybrid role based in Regina, SK, with a mix of on-site customer visits and some work-from-home flexibility. This role is responsible for managing and growing a portfolio of customer accounts, building strong relationships, and ensuring high levels of service and satisfaction. Day-to-day tasks include conducting regular customer meetings, identifying upsell and cross-sell opportunities, preparing quotes and proposals, and coordinating product and service delivery with internal teams. The Account Manager monitors account performance, resolves service issues, handles contract renewals, and supports customer onboarding and retention initiatives. The role also involves maintaining accurate records in CRM systems, collaborating with sales and operations, and contributing to local market growth strategies. Qualifications Account management and client relationship skills, including experience maintaining and growing business with existing customers. Sales and negotiation abilities, with a track record of identifying opportunities, preparing proposals, and closing deals. Customer service and problem-solving skills to address service issues, manage expectations, and ensure ongoing customer satisfaction. Organizational and time-management skills to plan customer visits, manage pipelines, and maintain accurate documentation and CRM records. Strong communication skills, both written and verbal, with the ability to present solutions and collaborate effectively with internal teams. Comfort working in a hybrid environment, including on-site visits in Regina, SK and remote work, with a valid driver’s license for customer travel. Proficiency with standard office software (e.g., MS Office) and CRM tools; previous experience in B2B services or industrial / facility supplies is an asset. Post-secondary education in Business, Marketing, or a related field is preferred, or equivalent combination of education and relevant work experience.

What you’ll do

Manage and grow a portfolio of customer accounts by building relationships, conducting regular meetings, identifying sales opportunities, preparing proposals, and coordinating product and service delivery. Monitor account performance, resolve service issues, manage renewals and onboarding, maintain CRM records, and collaborate with sales and operations to support local market growth.

Requirements

The role calls for account management, sales, negotiation, customer service, problem-solving, communication, organization, and CRM skills; experience in B2B services or industrial or facility supplies is an asset. A valid driver’s license and proficiency with office software are expected, while post-secondary education in business, marketing, or a related field is preferred or may be replaced by equivalent experience.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• CRM Management · Preferred
• Account Management · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Upselling · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Client Relationship Management
• Sales
• Negotiation
• Upselling
• Cross-Selling
• Customer Service
• Problem-Solving
• Communication
• Organization
• Time Management
• Proposal Preparation
• CRM Management
• Contract Renewals
• Customer Retention
• Microsoft Office

Job areas

• Sales
• Customer Service & Support
• Management & Leadership

More jobs from Canadian Linen / Quebec Linge