Coordinator, Quality Improvement

Job summary

Lead and oversee quality improvement, risk management, accreditation, strategic planning, and organizational project management. Administer the agency's client database and reporting, and support privacy and information governance through communication, reporting, and compliance activities.

Job details

Why Join CMHA-S/M?! As a nation-wide organization, the Canadian Mental Health Association (CMHA) promotes the mental health of all and supports the resilience and recovery of people experiencing mental illness. The CMHA accomplishes this mission through advocacy, education, research and service. All Staff are Eligible for: Healthcare of Ontario Pension Plan (HOOPP) Employee & Family Assistance Program Paid Holiday Float Day Professional Development Opportunities CMHA-S/M Job Posting – 26-28 Coordinator, Quality Improvement Department : Quality and Corporate Services Employment Status : Full-time Contract, up to 18 months with the possibility of extension Hours per Week : 35 hours per week Work Location : 111 Elm Street, Sudbury, ON Union Membership : This position is a non-unionized position Posting Deadline : October 28, 2026, at 4:30 p.m. Responsibilities: Reporting to the Manager, Quality & Corporate Services, the Coordinator, Quality Improvement, provides leadership and oversight in quality improvement, risk management, accreditation, strategic planning, and organizational project management. The position also leads the administration of the Agency's client database and related reporting, and supports privacy and information governance through communication, reporting, and compliance activities. For the complete job description, visit our website. Qualifications: Completion of a four-year university degree in Health Studies, Health Administration, Public Health, Health Informatics, or a related field; an equivalent combination of education and relevant experience may also be considered. Minimum of three years of related experience, with a background in quality improvement, project management, healthcare, and community-based services. Advanced knowledge and demonstrated experience with electronic record management systems and the analysis of health data. Experience with EMHware considered an asset. Sound knowledge of the Personal Health Information Protection Act, 2004 (PHIPA), and principles related to the collection, use, disclosure, and safeguarding of personal health information. Demonstrated project management skills, including the ability to plan, coordinate and monitor multiple projects and priorities. Demonstrated leadership, communication, and facilitation skills, with the ability to work effectively with staff, management, committees, and external partners. Fluency in English is essential. Advanced conversational French is essential for 40% of these positions. Priority will be given to candidates who are bilingual in French and English as per our French Language Service Plan. If no bilingual candidates (both internal and external) meet the qualifications, unilingual English- speaking candidates may be considered. Salary: Hourly, Step 1: $38.30 - Step 5: $45.60 How to apply Please submit your resume and cover letter to: recruitment@cmha-sm.on.ca This is a temporary position to cover a pregnancy and parental leave. CMHA-S/M is an equal opportunity employer committed to diversity and inclusion. We adhere to AODA legislation and provide accommodations for persons with disabilities. If you require any accessibility accommodations during the recruitment process, please let us know. Personal information submitted will be used for the purpose of determining suitability for this/these positions only. All applicants are thanked for their interest; however, only those selected for an interview will be contacted. We do not make assumptions about people’s pronouns and identity and are committed to creating an environment where it is safe to share and ask.

What you’ll do

Lead and oversee quality improvement, risk management, accreditation, strategic planning, and organizational project management. Administer the agency's client database and reporting, and support privacy and information governance through communication, reporting, and compliance activities.

Requirements

Requires a four-year university degree in a relevant health-related field or an equivalent combination of education and experience, plus at least three years of related experience. Candidates need experience with quality improvement, project management, electronic record systems, and health data analysis, along with PHIPA knowledge and strong leadership, communication, and facilitation skills; English fluency is essential, and advanced conversational French is required for 40% of these positions.

Benefits

• Healthcare of Ontario Pension Plan
• Employee and Family Assistance Program
• Paid Holiday Float Day
• Professional Development Opportunities

Listed skills

• Quality Improvement · Preferred
• Risk Management · Preferred
• Project management · Preferred
• Leadership · Preferred
• Communication · Preferred
• Facilitation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Quality Improvement
• Risk Management
• Accreditation
• Strategic Planning
• Project Management
• Electronic Record Management
• Health Data Analysis
• Privacy Compliance
• Information Governance
• PHIPA Knowledge
• Leadership
• Communication
• Facilitation
• English Fluency
• French Conversation

Job areas

• Healthcare
• Management & Leadership
• Data & Analytics
• Social Services

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