Supervisor, Maintenance Control Centre

Job summary

Direct and synchronize maintenance control activities to ensure fleet safety, compliance, and operational readiness. Act as the primary link between Maintenance and Operations to coordinate real-time communications and manage aircraft return-to-service.

Job details

Location: Ottawa, ON Compensation: $55.96–$58.62 per hour, with opportunities to earn overtime in accordance with the GAFAE Collective Agreement. Schedule: Four-week rotation: 7 consecutive night shifts, 7 days off, followed by 2 weeks of 12-hour day shifts. Shifts are subject to change based on operational needs. ABOUT THE OPPORTUNITY As the Maintenance Control Centre Supervisor, you will play a pivotal role in directing and synchronizing maintenance control activities to ensure our fleet remains safe, compliant, and consistently prepared for operation. Serving as the central link between Maintenance and Operations, you’ll support seamless coordination, timely decision-making, and operational continuity across our network. What You'll Do * Coordinate timely two-way communication between the Maintenance and Operations departments in real time with ACA background; * Coordinate communication during IROP situations between Maintenance and Operations; * Assist in a supporting role, the return to service of AOG aircraft; * Facilitate daily maintenance meetings as required; * Provide support as required for aircraft operating away from maintenance bases; * Provide a Fleet Status Report, including ETR's for un-serviceable aircraft and immediately advise of any fleet status changes; * Responsible for the care and control of Company owned publications, tools, and equipment by personally ensuring that publications, tools and equipment are returned after use; * Ensures that any required Maintenance Irregularity Reports (MIRs), Service Difficulty Reports (SDRs), Daily Status Reports and Aircraft Problem Communication Reports are completed properly and entered in systems; * Work towards achieving true technical dispatch; * Closely monitor OTP and help to develop solutions for improvement; * Increase the oversight of tooling and parts for large projects; * Increase control of Recon equipment; * Increase in Oversight in GSE status; * Responsible for OH&S compliance while on shift; and * Other duties as assigned. WHAT YOU'LL BRING Required Qualifications * Minimum 5 years of relevant experience. * Previous supervisory experience and/or training. * Working knowledge of Canadian Aviation Regulations (CARs). * Knowledge of Transport Canada Safety Management Systems (SMS). * Strong interpersonal and communication skills. * Strong leadership, organizational, and customer service skills. * Proven ability to manage multiple priorities and deadlines in a fast-paced environment with minimal supervision. * Solid working knowledge of company maintenance documentation and procedures, including Journey Logbooks, MELs, DMI deferrals, and test flight requirements. * Ability to work independently with minimal supervision. * Proficiency in Microsoft Office and TRAX system. * Ability to obtain and maintain a Restricted Area Identity Card (RAIC) in accordance with Transport Canada requirements. Preferred Qualifications * Transport Canada Aircraft Maintenance Engineer (AME) License (M1, M2, or E category). * ACA authorization on at least one company aircraft type. * Familiarity with company operations and structure, particularly within the MCC, OCC, and Dispatch environments. * Ability to communicate in Inuktut. TOTAL REWARDS & EMPLOYEE BENEFITS * Three weeks of paid vacation * 112 hours of paid personal leave * Comprehensive health and dental benefits * Employee Assistance Program (EAP) * Retirement savings programs with employer matching opportunities * Travel privileges with Canadian North and partner airlines * Cargo shipping privileges * Employee discounts on travel, hotels, car rentals, insurance, mobile plans, and more TYPE COURSE TRAINING & DEVELOPMENT OPPORTUNITIES Canadian North supports employee growth and career advancement through: * Type course training opportunities based on operational requirements * Mentorship opportunities with senior leaders * Exposure to cross-functional Maintenance and Operations teams * Career progression opportunities, including advancement into Maintenance management roles Hiring Process Selected candidates will be contacted for an initial phone screen, and if successful, will be invited to interview with the Maintenance leadership team. Upon receiving an offer, candidates will be required to complete applicable pre-employment screening, reference checks, and security clearance requirements. Hiring timelines may vary based on operational requirements; candidates can expect communication and updates throughout the recruitment process. Accommodation During the Recruitment Process Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email recruit@canadiannorth.com [recruit@canadiannorth.com] and we will work with you to meet your needs.

What you’ll do

Direct and synchronize maintenance control activities to ensure fleet safety, compliance, and operational readiness. Act as the primary link between Maintenance and Operations to coordinate real-time communications and manage aircraft return-to-service.

Requirements

Requires a minimum of 5 years of relevant experience, previous supervisory training, and working knowledge of CARs and SMS. Proficiency in TRAX and the ability to obtain a RAIC are essential, while an AME license is preferred.

Benefits

• Paid Vacation • Paid Personal Leave • Health Benefits • Dental Benefits • Employee Assistance Program (EAP) • Retirement Savings Programs • Employer Matching • Travel Privileges • Cargo Shipping Privileges • Employee Discounts

Listed skills

• Microsoft Office · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Aircraft Maintenance Control
• Supervisory Leadership
• Canadian Aviation Regulations (CARs)
• Safety Management Systems (SMS)
• TRAX System
• Microsoft Office
• Fleet Status Reporting
• Operational Coordination
• Technical Dispatch
• Resource Management
• OH&S Compliance
• Interpersonal Communication

Job areas

• Transportation
• Engineering
• Management & Leadership
• Trades
• Security & Safety