AVP, Delivery Excellence & Transformation

Job summary

The AVP of Delivery Excellence & Transformation leads enterprise-wide delivery strategy by integrating Agile practices, AI-enabled models, and project management to improve business outcomes. This role oversees workforce planning, resource allocation, and the development of delivery leaders while driving continuous improvement and simplifying organizational processes.

Job details

The AVP, Delivery Excellence & Transformation sets the strategy for how Technology plans, resources and delivers work, bringing together program and project management, Agile practices and AI-enabled transformation to improve predictability and business outcomes. The role aligns quarterly delivery planning with enterprise planning, funding and governance. Accountabilities span development of delivery leaders and professionals, and ownership of delivery platforms, workforce planning, internal and external resource allocation, and strategic staffing and delivery partnerships. The AVP leads enterprise-wide delivery transformation, defining and implementing an AI-enabled delivery model that simplifies processes, redefines roles and controls, and embeds new ways of working. The mandate is to remove unnecessary complexity and deliver measurable business outcomes through effective AI adoption. What you will do: Lead program and project management, Scrum Master and Agile Coaching practices, setting standards and driving continuous improvement across traditional and Agile delivery. Develop delivery leaders and professionals through career pathways, coaching and practical AI skills. Align quarterly delivery planning, including PI Planning and Big Room Planning, with enterprise priorities, funding and governance; partner with platform leaders to address dependencies, readiness gaps and prioritization decisions. Partner with business, technology and corporate leaders to clarify accountabilities and align delivery practices with enterprise requirements. Lead enterprise-wide adoption of the AI-enabled delivery model, challenging established practices, eliminating low-value work and simplifying processes, roles and controls; build commitment to change and align adoption with enterprise standards. Own delivery tools for project and resource tracking, ensuring reliable data and integrated, automated reporting. Establish delivery performance measures and validate AI benefits against baselines, using evidence to guide improvement and investment decisions. Own Technology workforce planning, talent intake and internal and external resource allocation, aligning skills and capacity with funded demand. Manage Engineering operating expense forecasts and savings commitments, translating realized productivity gains into workforce and sourcing decisions. Manage strategic staffing and delivery partnerships, setting contractual expectations for quality, productivity, AI adoption and security; work with Procurement, Legal and Architecture on commercial terms and remediation. Challenge the status quo, remove unnecessary complexity and focus on outcomes over process. Develop people, build commitment to change and lead effective AI adoption. Exercise sound financial judgment and hold teams and partners accountable for measurable business results. What you will bring: Experience leading Program and Project Management and Agile delivery practices in a complex enterprise, developing leaders and professionals, and driving continuous improvement across traditional and Agile approaches. Expertise in enterprise and quarterly delivery planning, including aligning priorities, funding, capacity and dependencies; sound judgment in applying project management, SAFe, Scrum and Lean practices to business needs. Demonstrated success redesigning processes, roles and controls through AI and automation, with practical knowledge of generative and agentic AI adoption and evidence of measurable benefits beyond tool deployment. Strong workforce planning, resource allocation and financial acumen, including operating expense forecasting, savings realization and management of internal and external technology capacity. Experience managing strategic technology staffing and delivery partnerships, including sourcing, commercial negotiations, contractual expectations and partner performance. Experience owning delivery-platform requirements and adoption, establishing reliable data and performance measures, and validating productivity and delivery improvements against baselines. Proven experience leading enterprise-wide transformation, with strong executive communication and cross-functional influence to build commitment, navigate resistance and sustain adoption. A change-oriented mindset and strong bias for simplifying complexity, challenging the status quo and delivering measurable business outcomes. #LI-NK1 This posting represents an existing vacancy within our organization. We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. About Us Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

What you’ll do

The AVP of Delivery Excellence & Transformation leads enterprise-wide delivery strategy by integrating Agile practices, AI-enabled models, and project management to improve business outcomes. This role oversees workforce planning, resource allocation, and the development of delivery leaders while driving continuous improvement and simplifying organizational processes.

Requirements

Candidates must have extensive experience leading program and project management in complex enterprise environments with a focus on Agile delivery and AI adoption. Strong financial acumen, strategic partnership management, and the ability to influence cross-functional teams to drive organizational change are essential.

Benefits

• Store discounts
• Supported learning
• Profit sharing
• Retirement and savings programs
• Mental health benefits
• Flex benefits program

Listed skills

• Project management · Preferred
• Change Management · Preferred
• Stakeholder Management · Preferred
• Scrum · Preferred
• Lean · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program management
• Project management
• Agile practices
• AI-enabled transformation
• Strategic planning
• Workforce planning
• Resource allocation
• Change management
• Financial acumen
• Stakeholder management
• Scrum
• SAFe
• Lean
• Generative AI
• Process improvement
• Executive communication
• Operating Expense
• Project Management
• Communication
• Planning
• Agile Methodology
• Management
• Governance
• Lean Manufacturing
• Procurement
• Influencing Skills
• Prioritization
• Innovation
• Investments
• Continuous Improvement Process
• Financial Services
• Business Results
• Negotiation
• Scrum (Software Development)
• Coaching
• Equities
• Forecasting
• Automation
• Investment Decisions
• Delivery Performance
• Resource Allocation
• Mental Health
• Financial Acumen
• Merchandising
• Workforce Planning
• Discounts And Allowances
• AI Adoption
• Apache Flex
• Disabilities
• Business Technologies

Job areas

• Management & Leadership
• Technology
• Software
• Data & Analytics
• Consulting
• Performance Excellence Manager
• Vice President of Engineering
• Manufacturing Managers
• Architectural and Engineering Managers

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