Bilingual Bank Customer Service Representative

Job summary

The representative responds to telephone inquiries from credit card members while delivering an exceptional customer experience. They are responsible for protecting account information, maintaining accurate records, and identifying opportunities to provide relevant products and services.

Job details

The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle Mastercard members in an effective and courteous manner while delivering an exceptional customer experience. CRCC Representatives receive a diverse range of call types and must be able to quickly adapt to a fast-paced and ever-changing environment. Most customer inquiries relate to credit card usage, statements, account servicing and marketing programs. This is a bilingual role with permanent part-time and full-time positions available. Please apply only if you speak and write both English and French fluently. We’re growing our Bank Customer Service team throughout 2027! We’ll be hiring for multiple training classes between January and October, with our first confirmed classes starting January 18, 2027, and February 15, 2027. Additional start dates will follow every 4 weeks. All new hires must be available to attend six weeks of full-time training, Monday to Friday, from 8:00 a.m. to 4:00 p.m. This position is available to candidates residing in Ontario only. Candidates must perform the role from within Ontario. What you’ll do Protect the integrity and security of customer account information Apply technical, product and process knowledge within varied situations Shape a positive customer perception of Canadian Tire Build customer confidence in our ability to provide service Maintain accurate customer information Develop effective relationships to contribute to a positive work environment Understand and service customer needs by "owning the moment" Look for ways to apply new ideas to keep Customers for Life Identify opportunities to provide customers with relevant products and services Take responsibility for continuous learning and development Who you are Fluent in both French and English, with strong verbal and written communication skills Excellent verbal and written communication skills Strong problem-solving abilities and solid decision-making skills Strong active listening skills Comfortable working with computers and browser-based applications Passionate about delivering an exceptional customer experience Minimum one year of customer service experience in retail, fast food, hotel and hospitality, or a similar customer-facing environment Able to communicate professionally and confidently with customers Demonstrated aptitude for learning and navigating browser-based systems What we offer We’re always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives Continuing Education Programs Other perks to support your well-being Career growth opportunities and product discounts Our starting wage for this position is $22.82 per hour, with an annual salary review process. Hours of operation Our current department hours of operation are: Monday to Friday: 8:00 a.m. – 8:00 p.m. Saturday and Sunday: 8:00 a.m. – 6:00 p.m. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and on weekends. Candidates must have availability across days, evenings and weekends. Pre-employment requirements As a condition of employment, this position is subject to the successful completion of the following pre-employment requirements: Reference Check Credit Check Criminal Background Check Sanctions & PEP Screening We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. About Us At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. . Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

What you’ll do

The representative responds to telephone inquiries from credit card members while delivering an exceptional customer experience. They are responsible for protecting account information, maintaining accurate records, and identifying opportunities to provide relevant products and services.

Requirements

Candidates must be fluent in both English and French and possess at least one year of customer service experience. Applicants must reside in Ontario and be available for full-time training and flexible shift scheduling.

Benefits

• Comprehensive benefits
• Retirement programs
• Performance incentives
• Continuing education programs
• Product discounts

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Decision Making · Preferred
• Communication · Preferred
• adaptability · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Bilingualism
• Active listening
• Problem-solving
• Decision-making
• Communication
• Computer literacy
• Browser-based applications
• Professionalism
• Adaptability
• Problem Solving
• Decision Making
• Innovation
• Marketing
• Customer Relationship Management
• Continuous Development
• Customer Service
• Call Center Experience
• Active Listening
• Customer Inquiries
• Multilingualism
• Discounts And Allowances
• Bilingual (French/English)
• Customer Relationship Building

Job areas

• Customer Service & Support
• Finance & Accounting
• Retail
• Bank Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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