Merchandising Capability Analyst

Job summary

You will connect business strategy with day-to-day execution by gathering requirements, improving processes, and leading cross-functional initiatives. You will also manage change impacts, facilitate stakeholder workshops, and ensure the successful implementation of sustainable business solutions.

Job details

What you'll do As a Capability Analyst, you will connect business strategy with day-to-day execution. You will work with stakeholders to understand challenges, define requirements, improve processes, and support the successful implementation of change. You will bring together perspectives from across the organization, turn complex information into clear actions, and help teams build confidence in new ways of working. We are interested in candidates who understand how change affects people and processes, communicate effectively, and can move work from an idea to a practical, sustainable outcome. Partner with stakeholders to understand business challenges, opportunities, and change requirements. Gather, analyze, document, and validate business requirements, process flows, and desired outcomes. Translate business needs into clear, actionable requirements for delivery teams and partners. Identify and lead opportunities to simplify processes, improve efficiency, and strengthen the employee or customer experience. Use data, feedback, and business insight to evaluate options, recommend solutions, and measure results. Develop and execute change approaches that help teams understand, adopt, and sustain new processes and ways of working. Assess change impacts, stakeholder needs, readiness, and adoption risks. Create clear communications, training, documentation, and support resources for impacted audiences. Engage leaders and employees throughout the change journey, gathering feedback and adjusting plans as needed. Track adoption and outcomes, identify barriers, and support continuous improvement after implementation. Lead or support cross-functional initiatives from discovery and design through implementation and stabilization. Facilitate workshops, working sessions, and decision-making discussions with diverse stakeholder groups. Align business objectives, scope, priorities, and deliverables across teams. Manage risks, dependencies, decisions, and action items to maintain momentum and accountability. Balance strategic objectives with practical execution in a fast-paced, evolving environment. Build trusted relationships across business functions, delivery teams, leaders, and external partners. Communicate complex information clearly and tailor messages to different audiences. Influence without direct authority, resolve ambiguity, and create alignment around shared outcomes. Champion collaborative problem-solving, continuous improvement, and an inclusive approach to change. What you bring Experience supporting or leading business change, process improvement, transformation, capability development, or related initiatives. Strong business analysis skills, including discovery, requirements gathering, process mapping, problem definition, and solution evaluation. Excellent written and verbal communication skills, with the ability to facilitate discussions, present recommendations, and tailor messages for different audiences. Ability to lead through influence, build alignment, and work effectively across functions and levels of an organization. Sound judgment, curiosity, adaptability, and a practical, solutions-focused approach. A collaborative leadership style and the confidence to guide teams through uncertainty and change. The ability to listen, ask effective questions, synthesize different perspectives, and turn ambiguity into clear next steps. A continuous improvement mindset and a track record of moving ideas from discussion to implementation. Strong organization and prioritization skills, with the ability to manage multiple initiatives and competing needs. A commitment to building practical solutions that work for both the business and the people affected by change. Relevant post-secondary education or equivalent experience in business, change management, process improvement, project delivery, or a related field. Experience in a complex, multi-functional organization or with large-scale transformation initiatives. Formal training or certification in change management, business analysis, process improvement, or project management. Experience with digital tools, enterprise platforms, data and reporting solutions, automation, or AI-enabled capabilities is considered an asset. Industry-specific knowledge is welcome but not required. We’re always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives, Continuing Education Programs Other perks to support your well-being Career growth opportunities and product discounts Broadband Salary Range: $53,000 – $88,000. Our typical hiring range is between $53,000 and $70,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role. #LI-NV1 This posting represents an existing vacancy within our organization. We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. About Us At Sport Chek, we want to find what moves you, and help build your career from there. As Canada’s destination for footwear, apparel, and sporting goods; we believe that sport and activity has the power to help shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies, you’ll be a part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast. Join us, where there's a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

What you’ll do

You will connect business strategy with day-to-day execution by gathering requirements, improving processes, and leading cross-functional initiatives. You will also manage change impacts, facilitate stakeholder workshops, and ensure the successful implementation of sustainable business solutions.

Requirements

The role requires experience in business change, process improvement, or transformation initiatives along with strong analytical and communication skills. A relevant post-secondary education or equivalent experience in business, project delivery, or a related field is expected.

Benefits

• Comprehensive benefits
• Retirement programs
• Performance incentives
• Continuing education programs
• Product discounts

Listed skills

• Business analysis · Preferred
• Change Management · Preferred
• Process Improvement · Preferred
• Stakeholder Management · Preferred
• Requirements gathering · Preferred
• Process Mapping · Preferred
• Facilitation · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Continuous Improvement · Preferred
• Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business analysis
• Change management
• Process improvement
• Stakeholder management
• Requirements gathering
• Process mapping
• Project delivery
• Facilitation
• Strategic planning
• Data analysis
• Communication
• Problem solving
• Influence
• Continuous improvement
• Documentation
• Influencing Skills
• Discussion Facilitation
• Strategic Objectives
• Building Trust
• Influencing Without Authority
• Accountability
• Workshop Facilitation
• Process Mapping
• Reporting Solutions
• Business Objectives
• Curiosity
• Project Delivery
• Adaptability
• Automation
• Broadband
• Business Analysis
• Business Requirements
• Capability Development
• Change Management
• Decision Making
• Customer Service
• Communications Training
• Continuous Improvement Process
• Leadership
• Problem Solving
• Project Management
• Requirements Elicitation
• Business Strategies
• Verbal Communication Skills
• Process Improvement
• Prioritization

Job areas

• Management & Leadership
• Retail
• Data & Analytics
• Consulting
• Capability Manager
• Merchandiser (General)
• Sales Demonstrators
• Merchandise Displayers and Window Trimmers

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