Senior Analyst, Customer Insights & Analytics

Job summary

The Senior Analyst will transform customer and financial data into actionable insights to drive business growth and improve loyalty program performance. They will collaborate with cross-functional teams to create compelling visualizations and reports that influence strategic decision-making.

Job details

What You’ll Do: As a Senior Analyst, Customer Insights & Analytics, you’ll transform data into actionable insights that shape customer strategy and drive business growth. You’ll work on high-impact projects, collaborate with cross-functional teams, and leverage advanced analytics to improve customer engagement and loyalty. We value team members who take ownership of their work and deliver with precision. Success in this role means delivering actionable insights that improve customer retention and loyalty program performance. Analyze customer and financial data to uncover trends and opportunities. Deliver performance analytics and insights for strategic initiatives, including loyalty programs. Create compelling reports and visualizations that influence decision-making across the organization. Apply statistical techniques (e.g., hypothesis testing, clustering, segmentation) to enhance insights. Partner with data teams to improve data infrastructure and reporting capabilities. Support cross-functional teams with analytics expertise and storytelling. What You Bring: Bachelor’s degree in a quantitative field (e.g., Statistics, Economics, Mathematics, Business). 3+ years of experience in data analytics. Strong data skills: SQL, Python, SAS (certification is a plus). Expertise data visualization and experience with BI tools. Experience with big data technologies (Hadoop) and familiarity with cloud platforms (Azure preferred) Ability to translate complex data into clear, actionable insights. Knowledge of statistical modeling and customer analytics techniques. Excellent communication and collaboration skills. Strong attention to detail and commitment to accuracy in all analyses. Proactive ownership of projects and ability to see tasks through to completion. Passion for data, technology, and continuous improvement. Comfort with emerging technologies and enthusiasm for AI-driven solutions. Retail industry experience is an asset. Location: Oakville, Ontario (Hybrid: In-office 4 days per week) We’re always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives, Continuing Education Programs Other perks to support your well-being Career growth opportunities and product discounts Broadband Salary Range: $64,000 – $106,000 Our typical hiring range is between $64,000 and $85,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role. #LI-AK1 This posting represents an existing vacancy within our organization. We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. About Us Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

What you’ll do

The Senior Analyst will transform customer and financial data into actionable insights to drive business growth and improve loyalty program performance. They will collaborate with cross-functional teams to create compelling visualizations and reports that influence strategic decision-making.

Requirements

Candidates must possess a bachelor's degree in a quantitative field and at least 3 years of experience in data analytics. Proficiency in SQL, Python, and BI tools is required, along with the ability to apply statistical techniques to complex datasets.

Benefits

• Comprehensive benefits
• Retirement programs
• Performance incentives
• Continuing education programs
• Product discounts
• Mental health benefits
• Profit sharing

Listed skills

• Microsoft Azure · Preferred
• Data visualization · Preferred
• SQL · Preferred
• Collaboration · Preferred
• Communication · Preferred
• Python · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• SQL
• Python
• SAS
• Data visualization
• BI tools
• Hadoop
• Azure
• Statistical modeling
• Customer analytics
• Hypothesis testing
• Clustering
• Segmentation
• Data storytelling
• Communication
• Collaboration
• SQL (Programming Language)
• Data Visualization
• Data Analysis
• Business Intelligence
• Influencing Skills
• Decision Making
• Continuous Improvement Process
• Detail Oriented
• Financial Services
• Economics
• Enthusiasm
• Equities
• Python (Programming Language)
• Financial Data
• Analytics
• Microsoft Azure
• Emerging Technologies
• Mathematics
• Advanced Analytics
• Statistics
• Mental Health
• Loyalty Programs
• Merchandising
• Broadband
• Customer Engagement
• Disabilities
• Data Infrastructure
• Statistical Modeling
• Customer Retention
• Big Data
• Statistical Hypothesis Testing
• Apache Hadoop
• Customer Analytics
• Performance Analytics
• Retail Experience

Job areas

• Data & Analytics
• Retail
• Technology
• Management & Leadership
• Marketing
• Customer Insights Analyst
• Data Analyst
• Statistical, Mathematical and Related Associate Professionals
• Business Intelligence Analysts
• Data Scientists

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